Maintenance Technician (REF8302E) Cottonwood Heights - Salt Lake County - job 2 of 2

At Ascent Apartments, the Maintenance Technician plays a critical role in the daily upkeep of the community. Responsibilities involve repairing flooring, drywall, and appliances, troubleshooting plumbing and HVAC systems, as well as conducting on-call emergency services. Additionally, the technician will perform unit turnovers to ensure all apartments are ready for new residents and will uphold the property’s aesthetic through landscaping and maintenance tasks. It’s a diverse role that requires a proactive mindset and attention to detail.

To be considered for the Maintenance Technician position at FPI Management, candidates should have a minimum of 1 year of experience in a similar role, preferably in residential property management. A high school diploma or equivalent is required, with technical school training or CAMT certification being a plus. Additionally, a valid driver's license, the ability to perform physically demanding tasks, and proficiency in English are essential for this role.

As a Maintenance Technician at Ascent Apartments, you will be expected to participate in an on-call system where you will provide maintenance services outside of normal working hours. This typically includes emergency repairs during evenings, weekends, and holidays. Being available during these times is crucial for maintaining the safety and satisfaction of residents. The specifics of the on-call schedule will be outlined in the Employee Handbook and Maintenance Manual.

The pay range for the Maintenance Technician position at FPI Management is competitive, offering between $20 and $22 per hour. This pay range is commensurate with experience and skills, and along with a comprehensive benefits package, this role provides ample opportunities for career growth within one of the largest property management companies in the nation.

FPI Management values key attributes in a Maintenance Technician that align with the HEART core values: Humor, Excellence, Accountability, Respect, and Teamwork. Embracing a positive attitude, demonstrating strong communication skills, and exhibiting a commitment to excellence in all tasks and interactions are essential for success in this role. This creates a collaborative and respectful environment that ultimately enhances resident satisfaction.

When answering this question, highlight specific duties and responsibilities from your past roles that align with those expected at FPI Management. Describe the types of repairs you've managed and any preventative maintenance programs you contributed to. Be sure to emphasize your problem-solving skills and how effectively you handled unexpected challenges.

To answer this, discuss your approach to prioritization, such as assessing urgent requests or safety issues first and scheduling your tasks accordingly. Provide examples where you've successfully managed multiple repairs or projects simultaneously without compromising quality. Show how your organizational skills help maintain community standards.

A solid answer to this question should reflect your knowledge of safety standards and regulations related to maintenance work. Discuss specific regulations like proper equipment handling, the use of PPE, and safety practices you follow when working with electrical systems or hazardous materials. Providing examples of how you’ve ensured safety in past roles would be beneficial.

In your response, emphasize your communication skills and the importance of empathy. Discuss how you would actively listen to the resident’s concerns, ensure you understand the issue clearly, and reassure them that you're committed to a prompt resolution. Showcase your dedication to maintaining positive client relations.

When responding, detail any specific training or past experiences you've had with HVAC systems, including routine maintenance, troubleshooting, or emergency repairs. Mention any relevant certifications if applicable, and convey your understanding of how regular upkeep can enhance system efficiency and longevity.

In your answer, describe your method for organizing tasks during unit turnovers, like creating a checklist for necessary repairs and aesthetic touches. Illustrate your experience with timelines and how you work efficiently within established guidelines to guarantee all units meet FPI’s high-quality standards upon move-in.

This is your chance to showcase problem-solving skills. Describe a specific situation where you faced a difficult repair or maintenance task. Explain the steps you took to diagnose the problem, research solutions or ask for help if needed, and successfully resolve the issue. Provide the outcome and how you applied what you learned in future situations.

Outline your experiences with specific tools and equipment relevant to the Maintenance Technician role, from hand tools for basic repairs to specialized equipment for HVAC or electrical work. If applicable, discuss how you maintain these tools to ensure safety and efficiency on the job.

In your response, emphasize your knowledge and adherence to fair housing laws and how they guide your interactions with residents and staff. Discuss your awareness of regulations regarding discrimination and inclusivity and provide examples of how you ensure a welcoming environment for all community members.

Highlight the combination of technical skills and interpersonal abilities that are essential for success in this role. Speak about the importance of being proactive, a team player, and having strong communication skills to foster good relationships with residents and ensure their needs are met efficiently.