Operations Supervisor, Fleet (AZ)

As an Operations Supervisor, Fleet at Gatik, your main responsibilities include overseeing Autonomous Vehicle Operators, managing fleet performance, ensuring safety compliance, and optimizing route planning. You'll also be tasked with conducting driver training and inspections, maintaining fleet readiness, and cultivating customer relationships to enhance service delivery.

To excel as an Operations Supervisor, Fleet at Gatik, a high school diploma is required, though a bachelor's degree in Logistics or a related field is preferred. Additionally, candidates should have at least 3 years of transportation management experience, solid knowledge of DOT regulations, and possess leadership abilities to manage a team effectively.

The Operations Supervisor, Fleet role at Gatik is essential in ensuring the safe and efficient operation of our autonomous trucks. By overseeing driver performance, compliance, and fleet maintenance, you play a crucial part in enhancing service quality and supporting our mission to revolutionize middle-mile logistics through advanced technology.

Important skills for an Operations Supervisor, Fleet at Gatik include strong leadership abilities, effective communication skills, and a solid understanding of transportation management systems. Problem-solving aptitude, attention to detail, and a commitment to safety protocols are also crucial for success in this role.

At Gatik, the Operations Supervisor, Fleet can expect a dynamic and collaborative work environment. You'll have the opportunity to work closely with various teams and departments, ensuring smooth operations while addressing challenges. The role requires flexibility, as it may involve varying hours to accommodate operational needs.

To ensure safety compliance among drivers, I would conduct regular training sessions, enforce safety protocols, and perform ride-along evaluations to provide real-time feedback. Additionally, establishing a culture of transparency where drivers feel comfortable discussing concerns is key.

In a fast-paced logistics environment, prioritizing tasks involves assessing immediacy and impact on operations. I would create a daily plan that highlights urgent issues, such as safety inspections and driver scheduling, while also allowing for flexibility to address unexpected challenges.

Managing fleet maintenance would involve collaboration with the maintenance team to schedule preventative services and repairs. I would ensure that maintenance logs are updated regularly and perform audits to guarantee compliance with both company policy and regulatory requirements.

I have extensive experience utilizing route planning software to optimize delivery schedules. By analyzing data and adjusting routes based on traffic patterns, I work to enhance fleet efficiency, speed up deliveries, and reduce operational costs.

Handling driver performance issues requires a balanced approach. I'd focus on open communication, conducting constructive feedback sessions, and offering additional training where necessary. Setting clear expectations and fostering a supportive environment is crucial for improvement.

To promote excellent customer service, I would ensure that my team is trained to communicate effectively with clients, understand their needs, and proactively address any concerns. Regular follow-ups and maintaining transparency throughout deliveries also build strong customer relationships.

Analyzing performance metrics involves regular reviews of key performance indicators (KPIs) related to delivery times and safety incidents. By identifying trends, I can develop targeted strategies to enhance operations, such as refining driver training programs or optimizing scheduling practices.

Communication is at the heart of my management style. I believe in fostering a two-way dialog with my team, which not only builds trust but also empowers employees to voice ideas and concerns, ultimately leading to improved operations and team cohesion.

Absolutely! I once encountered a severe weather event that disrupted deliveries. To overcome this challenge, I quickly assessed the situation, adjusted delivery schedules, and communicated changes to both the team and customers, ensuring everyone was informed and operations continued smoothly.

What motivates me most in my role as an Operations Supervisor is the opportunity to lead a team and innovate logistics solutions. Seeing the tangible impact of effective management on operational efficiency and customer satisfaction drives my passion for the job.