Field Engineer

As a Field Engineer at Genetec, your responsibilities include performing installations, audits, and assessments of Genetec systems at client sites. You will serve as the primary technical point of contact, providing both on-site and remote support. Additionally, you'll develop strong relationships with customers, document service activities, and escalate any critical issues, ensuring a seamless experience for our clients.

To apply for the Field Engineer role at Genetec, you’ll need a Bachelor’s degree in Computer Sciences, Computer Engineering, or equivalent experience. Strong analytical and troubleshooting skills are essential, along with effective communication skills in English. Experience in Customer Service and Technical Support is also highly valuable for this position.

Yes, the Field Engineer position at Genetec requires travel up to 50% of the time. You'll be assisting clients across North America and possibly beyond, so a valid driver’s license and passport are necessary for this role.

A Field Engineer at Genetec needs to have excellent troubleshooting knowledge of Windows operating systems, networking principles, and equipment configuration. Familiarity with server virtualization, encryption concepts, and network storage is also crucial. Additional certifications like MCSE or CCNA enhance your qualifications and can be beneficial.

Genetec provides an array of perks for its Field Engineers, including transportation and food allowances, a gym pass, health and dental plans, and life insurance. Furthermore, we also offer language classes and opportunities for training and professional development, promoting a healthy work-life balance.

When answering this question, share specific examples of past installations you’ve conducted. Talk about the systems you deployed, the challenges faced, and how you overcame them. Highlight your role, tools used, and the impact on the client’s operations.

Discuss your approach to resolving complaints, emphasizing your communication skills. Explain a step-by-step process: listening to the customer, assessing the issue, proposing a solution, and following up to ensure satisfaction. Use a real example if possible.

List techniques you've employed successfully in the past. This could include isolating problems, using diagnostic tools, checking logs, or consulting documentation. Briefly explain how these methods helped resolve issues.

Focus on an instance when you faced an unexpected challenge, emphasizing your problem-solving skills. Describe the situation, your response, and what you learned to show your adaptability and remain positive.

Talk about your commitment to continuous learning through resources like webinars, industry publications, or online courses. Mention specific technologies relevant to the Field Engineer role you’ve learned about recently.

Explain your project management approach, possibly mentioning tools you use (like Gantt charts or project management software) and how you prioritize tasks. Sharing a relevant example can provide context.

Share a specific project, detailing your role and contribution. Highlight collaboration, communication, and the project's successful outcome. This shows your ability to work as a team player.

Describe your experience in training clients, including preparation and delivery methods. Discuss any challenges faced and how you ensured that the training was effective and engaging.

Explain your documentation process, emphasizing its importance in customer support. Discuss what details you include, how you use documentation for follow-up, and how it aids knowledge sharing among colleagues.

Discuss your interest in Genetec’s technology and mission. Tie in your skills and experiences, demonstrating how they align with the role while expressing enthusiasm for working with cutting-edge solutions and contributing to the company's success.