Job details

Field Engineer

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*Location: candidates can be located anywhere in the USA*

Your team’s dynamic:

As a Field Engineer, you will provide on-site and off-site professional services to Genetec customers and Partners, including proof-of-concept, staging, system deployment and commissioning, audits, system assessments and will act as a general liaison between Genetec and its customers, reporting directly to the Design & Deployment Services Manager, North America. The mission of the Professional Services team is to help customers achieve success and maximize value in their investment while mitigating risks, by supporting the design, deployment, maintenance, and utilization of Genetec’s solution portfolio.

You will be responsible for advising, installing, maintaining, and supporting the various Genetec solutions remotely and on-site for Genetec clients located in North America, as well as managing some of the projects where you are involved.

What your day will look like:

Perform installation, audit, assessment, maintenance, and support of Genetec systems at client sites
Act as a primary on-site and remote technical point of contact for key projects to Genetec’s partners
Develop and maintain a strong relationship with new and existing customers
Develop and maintain an extensive working knowledge of Genetec's solutions
Properly document all activities and anomalies encountered in the Genetec Systems
Ensure timely escalation of critical customer related issues through proper channels
Provided functional requirements based on customer feedback to facilitate product Improvement
Provide an open forum for questions regarding strategic plans, best practices, and advice on upgrades, special concerns, and ad hoc consulting for software implementation, integration, training, and change requests
Document on-site or remote service interventions

More about you:

Bachelor’s degree or Technical College Degree in Computer Sciences, Computer Engineering, or equivalent experience
Possess strong analytical and troubleshooting skills (detail-oriented)
Ability to work independently and in a team
Ability to listen and to adapt to different personalities and situations
Comfortable interfacing with key individuals at major accounts in sensitive situations
Effective organization and time-management skills
Must be able to work in a fast-paced technical environment
Experience in system deployment, configuration and troubleshooting
Must possess a valid driver’s license and passport
Ability to travel up to 25-50% of the time across North America

Technical requirements:

Deployment and troubleshooting of security systems such as: Video Surveillance Systems (VMS, IP cameras and encoders, analytics, etc.) and Access Control Systems (Software configuration, readers, controllers, wiring, etc.)
Excellent administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, SQL, file sharing, IIS, clustering, GPO, performance monitoring, etc.)
Excellent knowledge of networking principles and IP protocols
Experience with networking equipment configuration and troubleshooting (switches, routers, etc.)
Understanding of network storage (SAN, NAS, iSCSI) principles and best practices
Database query and management skills
Understanding of server virtualization concepts
Experience with encryption and certificates
Experience with PowerShell or other scripting languages
MCSE, CCNA, SQL Server, VMware, or similar technical professional certifications is an asset

Let’s talk perks!

Attractive compensation package with 401K match
Training Tuition Reimbursement Program
Work-life balance with a flexible working schedule

Still not sure if you check every box, but think it’s worth a shot? We love that enthusiasm!

Thank you for your application, but please note that only qualified candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.

Average salary estimate

$75000 / YEARLY (est.)

min

max

$60000K

$90000K

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What You Should Know About Field Engineer, Genetec

As a Field Engineer at Genetec, you will play a crucial role in delivering exceptional professional services to our clients across North America. Your day-to-day activities will involve on-site and remote support, including the installation, maintenance, and support of our innovative security solutions. You’ll be the go-to technical contact for key projects, ensuring that both our partners and customers have a smooth experience. Your primary focus will be on building lasting relationships with our clients while helping them maximize their investments in Genetec systems. With a strong foundation in systems deployment and troubleshooting, you’ll also engage in audits and system assessments to maintain our high standards of service. Your analytical skills and detail-oriented approach will allow you to document all activities accurately and escalate any critical issues promptly. You will collaborate with the team to adapt our offerings based on customer feedback and provide guidance on best practices and upgrades. This is not just a job; it’s an exciting opportunity to work in a fast-paced environment where your technical and interpersonal skills will shine. If you are ready to embark on a rewarding career path with Genetec, where you’ll not only grow professionally but also contribute positively to client success, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Field Engineer Role at Genetec

What are the key responsibilities of a Field Engineer at Genetec?

As a Field Engineer at Genetec, your primary responsibilities include the installation, maintenance, and support of Genetec systems at client sites. You will perform audits, assessments, and system deployments while acting as a liaison between the company and its clients. Additionally, you'll manage projects and ensure timely escalation of any critical issues.