Assistant Director of Operations, MBA Admissions - McDonough School of Business

Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

Requirements

At Georgetown University’s McDonough School of Business, our mission is to build global business knowledge and inspire ethical leaders to serve the common good. We provide a world-class undergraduate, graduate, and executive experience rooted in our distinctiveness: Access to expertise across Georgetown University’s renowned schools to provide interdisciplinary, integrated, learning experiences; A location in the global capital city of Washington, D.C., with access to thought leaders and influencers across business, government, policy, non-governmental agencies, and embassies; And Georgetown University’s Jesuit tradition that calls upon us to be leaders who foster a collaborative culture and use empathy and care for others as they work to solve the world’s most complex challenges and serve the common good.

The Assistant Director of Operations oversees operations and systems related to the application process for the Full-time, Flex, Flex Online and MAAP MBA Programs. This person has primary responsibility for executing aspects of operations including: oversight of application development (including updates and changes), scholarship coding, and final decision processing for Full-time, Flex, Flex Online and MAAP MBA Program Admissions. She/he will also work with the Assistant Dean of Operations on optimizing the application system through automation development, continuous workflow management, re-invigorating outdated processes, and synchronization across university systems. The Assistant Director of Operations is the main liaison across the university campus to ensure smooth admissions operations and collaboration. Specifically, he/she serves as POC to the MSB Apps Team, UIS Banner offices, University Finance and MSB Finance, Office of Global Services (OGS) for student onboarding, Program Office for student onboarding, Career Center for student onboarding, and others. Duties include but are not limited to: 

• Manage the MBA application by continuously optimizing application questions, how we collect data, and how that data flows through our CRM workflow.

• Oversee the final decision processing for Full-Time, Flex, Flex Online, and MAAP MBA Program Admissions.

• Serve as the main liaison across university offices to ensure admissions operations and data flows appropriately.

• Manage a student assistant with the primary responsibilities of offering best practices, giving guidance, and answering questions to incoming international students regarding the student visa process, in close collaboration with OGS.

• Handle core admissions duties which include: representing the school at recruitment events, reviewing applications for admission, interviewing applicants, meeting with prospective students and visitors to campus, responding to requests for information and serving as an Admissions Advisor and the official liaison for all MAAP applicants. 

Work Interactions

The Assistant Director of Operations for MBA Admissions reports directly to the Assistant Dean of Operations in MBA Admissions, and works under the guidance of other senior leadership, including the Associate Dean. The Assistant Director has one direct report staff member (Operations Manager), one indirect report, Assistant Director of Admissions, one direct student worker report, and has indirect oversight of 4+ student workers.vThe Assistant Director works to identify, recruit, and admit progressively higher quality prospective students to the Full-time, Flex, Flex Online and MAAP MBA Programs. Her/his management and development of the application systems and execution of the established business processes enables the department to be innovative, as well as track, manage, evaluate and enroll MBA students in each program. Additionally, this role is responsible for ensuring seamless integration of admissions data with other University systems (Salesforce, Banner, OGS) and external partners (Consortium). This role is integral to successfully achieving departmental goals.

Requirements and Qualifications

•  Bachelor degree

•  3-5 years of experience within a corporate or university setting

• Supervisory experience

• In-depth knowledge of Microsoft Office Suite, including Word, Excel, and PowerPoint

• Strong interpersonal skills and team orientation with the ability to work with various constituencies including prospective students, current students, alumni, faculty, and staff

• Creative and inclusive problem solver considering all resources available, stakeholders to involve, and potential ripple effects while strategically focused on the problem trying to be solved

• Comfortable with and enjoys working in technology, across different systems and platforms

• Meticulously detailed in orientation but also through the creation of audits and fool-proofing systems

Preferred Qualifications

• International Credential evaluation experience and database management are strongly preferred

• Previous experience with Salesforce (or similar) products is a plus

Work Mode Designation

This position has been designated as Hybrid. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University.  Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.

Pay Range:

The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is:

Compensation is determined by a number of factors including, but not limited to, the candidate’s individual qualifications, experience, education, skills, and certifications, as well as the University’s business needs and external factors.

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Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff.  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.