Specialty Asset Management Associate II - Client Service

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
Manages more complex specialty assets within The Private Bank Group with a full and in-depth understanding of all fiduciary aspects associated within a given segment of specialty assets, i.e., real estate, farm & ranch, timberland, oil & gas, private businesses. Partners closely with Private Bank relationship/client managers in proactive client service and sales activities to generate new business. Also links up closely with a Private Bank market to determine appropriate resources needed within Specialty Asset Management to obtain new business. Provides creative solutions to complex customer/asset needs. May have indirect coaching responsibilities.

Core responsibilities include:

• Serve as the Specialty Asset Management (SAM) point of contact for client and client team requests

• Maintain, deepen, and enrich the end-to-end client experience throughout the specialty asset management lifecycle

• Collaborate with client facing teams and internal business groups to educate the field on specialty asset management capabilities

• Facilitate communication with the client team on material changes impacting investment performance.

• Coordinate with client teams and specialty asset managers to deliver exceptional client experience.

• Work with specialty asset management team to prepare, review, and deliver performance reporting and other updates related to the non-financial asset portfolio.

• Maintain ongoing touch points with client teams to keep them abreast on investment placement timelines, industry performance, and other asset related updates.

• Support and/or lead ad-hoc projects and initiatives focused on delivering best-in-class client experience

Required qualifications:

• 2+ years hands on experience working with High Net Worth or Affluent clients

• Excellent communication skills, both written and oral

• Demonstrated passion for delivering exceptional client service

• Ability to develop and maintain collaborative relationships both internally and with external clients

• Skilled in multi-tasking and managing priorities effectively

• Ability to identify and escalate issues

• Team Player

• Ability to adapt to a rapidly changing and fast paced business and technology environment

• Proven ability to operate effectively in a matrix organization with the ability to work under pressure with tight deadlines

• Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint) and Microsoft Outlook.

Desired qualifications:

• Knowledge of real estate and investment concepts preferred.

• BA/BS degree preferred.

Skills:

• Collaboration

• Decision Making

• Issue Management

• Prioritization

• Strategic Thinking

• Critical Thinking

• Customer and Client Focus

• Oral Communications

• Project Management

• Written Communications

• Active Listening

• Adaptability

• Analytical Thinking

• Continuous Improvement

• Innovative Thinking

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110)

Pay and benefits information

Pay range

$75,000.00 - $125,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.