Gorilla Logic provides nearshore Agile teams to Fortune 500 and SMB companies, bringing unparalleled expertise in the delivery of full-stack web, mobile, and enterprise applications. Our highly collaborative Agile Gorillas are uniquely qualified to implement complex software initiatives. With offices in the United States, Costa Rica, Colombia and Mexico, Gorilla Logic helps clients gain competitive advantages to achieve results faster.
Business Analyst (Information/Security Team)
Gorilla Logic is looking for a Business Analyst to support our client's Information/Security team. This team is focused on governance, risk, and compliance within the mortgage area of our company, which involves collecting and handling client data.
Responsibilities
*Collaborate with cross-functional teams and stakeholders to gather and analyze detailed requirements, ensuring alignment on product needs and goals
*Work closely with the Product Owner to develop and refine user stories and conditions of acceptance that are accurate, testable, and add measurable value for users
*Support product backlog management by helping prioritize tasks, identifying areas where AI/BI tools can streamline backlog grooming, and ensuring a steady flow of ready-to-develop items
*Participate actively in Agile ceremonies, including stand-ups, sprint planning, backlog refinement, and retrospectives, removing blockers and contributing insights that ensure the team remains aligned and focused
*Partner with UX/UI teams to design user-centric solutions that integrate analytics insights and improve decision-making for the best user experience
*Collaborate with the Product Storyteller to identify opportunities for user feedback, using data insights to uncover trends and inform product direction
*Provide data-informed support for troubleshooting issues, using AI-driven insights to resolve challenges efficiently and enhance user satisfaction
*Assist with competitive research by using AI tools to streamline data collection and analysis, keeping the product up-to-date with market trends
*Act as a collaborative resource for Technical Support Specialists to deliver high-touch resolutions that align with user needs and expectations
*Offer support to the Product Owner and Product Managers, assisting with various tasks to drive project success and ensure high-quality outcomes
*Explore and implement creative strategies to boost customer engagement, such as gamification elements, enhanced onboarding experiences, and other user-centered features that add value and improve product adoption
*Performs other duties as requested by management
Technical Requirements
*Proven experience as a Business Analyst or in a similar role.
*Strong ability to communicate and understand the technical mindset of engineers.
*Proficient in gathering, documenting, and mapping out processes.
*Excellent skills for process and procedure development.
*Bachelor's degree in a relevant field or equivalent experience, with proven experience and knowledge of Agile principles and processes
*3+ years of experience in a technical or consulting role, ideally in a collaborative, Agile environment focused on iterative product development
*Hands-on experience with AI and BI tools (such as PowerBI) for data analysis and simple visualizations that drive data-informed decision-making
*Experience with SQL, APIs, and Ionic/Angular frameworks is strongly desired, with the ability to leverage these skills to support technical requirements and development processes
*Strong analytical skills with the ability to translate business needs into actionable product requirements that drive user value
*Demonstrated ability to manage and prioritize stakeholder requests, feedback, and conflicting requirements, ensuring alignment with product goals and strategic priorities
*Proficiency with documentation tools and standards, including experience using Confluence, Azure DevOps, or similar platforms to document user stories, requirements, and track project progress
*Strong written and verbal communication skills, with an ability to collaborate effectively and convey complex ideas clearly across cross-functional teams
*Familiarity with product analytics and data-driven decision-making, with a proactive approach to integrating user feedback into product development
*Effective prioritization and project management skills, capable of managing multiple initiatives in a fast-paced, Agile environment focused on continuous improvement
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At Gorilla Logic, we are on the lookout for a brilliant Business Analyst to join our Information/Security Team. This role is crucial as you'll be supporting our clients in handling governance, risk, and compliance matters within the mortgage sector. Your expertise will allow you to work collaboratively with diverse teams to gather and analyze requirements, ensuring we deliver top-notch product features that align perfectly with user needs. You'll partner closely with our Product Owner to craft user stories that are not just actionable but truly add value to our end users. Your input will be vital in managing the product backlog efficiently, identifying how AI and BI tools can streamline our processes, and ensuring we maintain a steady flow of ready-to-develop items. As a Business Analyst, you'll also engage deeply in Agile ceremonies, ensuring that obstacles are cleared for your team to focus on delivering excellence. Your analytical skills will shine as you support UX/UI teams in designing user-centric solutions that enhance decision-making through actionable insights. We want someone with a rich background in analysis, keen technical communication abilities, and a passion for data-driven decision-making to thrive in our innovative environment. At Gorilla Logic, you'll play a pivotal role in supporting the product ownership process and contributing to a team dedicated to delivering high-quality outcomes while boosting customer engagement through creative strategies. Come and be a part of a collaborative team that is redefining software solutions in the modern world!
We strive to hire the best software engineers to solve the most complex of web, mobile, and enterprise software problems for our clients.
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