Enterprise Customer Success Manager

We're on the hunt for an outstanding Enterprise Customer Success Manager to champion Gresham’s top-tier clientele in North America. As a key player in our team, you will be pivotal in driving the success of our enterprise clients, working closely with both leadership and client user bases. Your role will be central to maintaining strong client relationships while encouraging the expansion of client usage across Gresham’s comprehensive product suite.  

What You’ll Do 

• Be a proactive, innovative self-starter, collaborating with our global tier 1 clients.  

• Boost customer retention by conducting regular check-ins and strategic business reviews to align on objectives and outcomes.  

• Develop a thorough understanding of our products to effectively communicate the most relevant features/functionality tailored to each client's business needs.  

• Oversee all post-sales activities for top clients through relationship-building, product knowledge, and strategic execution.  

• Ensure strategic plans with each customer for deployment, engagement, and growth are in place.  

• Monitor accounts to identify churn risk and actively work to mitigate this.  

• Collaborate with Sales, Product, and Engineering teams to identify and track product improvement requests and fixes.  

• Act as the voice of the customer internally, providing feedback on how we can enhance service to our enterprise clients.  

About Us 

A career at Gresham provides a unique blend of agility, innovation, empowerment and warmth. We’re well established with global clients and an admired product meaning you can feel secure and confident about your future. We still retain the agility and intimacy of a small business meaning you can influence change and see the impact of your ideas. We limit hierarchy and are big on collaboration, so you’ll be challenging and stretching yourself every day, working with leading edge technologies that help improve integrity and accuracy in the Financial Services sector. You’ll feel at home in our friendly, supportive, people-centric culture where we work towards common goals, not individual interests. 

Gresham helps global businesses connect, reconcile, and control their data, systems and processes. And in doing so, we deliver something that is vital to modern business. Data confidence. Our teams are responsible for building and delivering leading edge solutions, to our customers, the world’s top financial institutions. 

About our Values 

Our culture and everything we do is underpinned by our values; we Embrace Learning, We Create Together, Be the Champion, and Make It Simple. We Harness the value of different perspectives, backgrounds and experience. Everyone has the potential for extraordinary ideas and action. The sum is greater than its parts. Lean in and together we will find innovative solutions for today's problems and tomorrow's opportunities. We take ownership for delivering success, delighting our customers, and helping our business and our people to grow and flourish. We believe in the power of simplicity. Focus on clarity through expertise and eliminate unnecessary complexities - in the big things and the small things.  

About our Benefits 

 ·       Hybrid work environment with flexible work schedules, with opportunity to work from our fantastic NYC office 2-3 days per week and from home. 

·       20 vacation days, 12 holidays, paid sick days and your birthday off (your 1st year, increases with longevity); carryover (5) days to next year. 

·       Learning and Development Programs with over 14,000 A-Learning courses at your fingertips (in 14 languages) 

·       Discretionary Company Bonus: based on individual and group performance. 

·       Employer-sponsored Medical insurance (eligibility 1st day of hire) 

·       Company paid Life insurance (2x your annual salary) 

·       Optional Dental, Vision, and Disability coverage 

·       401k plan and company match of 3% (eligibility 1st day of hire) 

·       Flexible Spending Account (FSA) (eligibility 1st day of hire) 

·       Employee Assistance Program (EAP) 

Salary range: $120,000 - 145,000

NOTE to Agencies: We work with selected recruitment agencies only. Please do not send any speculative resumes.