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Community Manager - Alta Stone at the Gateway

ABOUT GREYSTARGreystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.JOB DESCRIPTION SUMMARYManages the day-to-day operations of an assigned property including managing the team members, daily activities, and resources of the property to achieve established budgeted financial and operational goals, and ensures that the operation of the property complies with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.JOB DESCRIPTION• Provides input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.• Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports.• Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.• Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund.• Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and collects late fees and other charges as allowable and stated in the terms of the lease.• Gathers, analyzes, and interprets current market and economic trends that may impact the property and implements short- and long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals.• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. Ensures the property’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests.• Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.• Community Manager Supervises property staff by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices.• Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed.Additional Compensation:• Corporate Positions: In addition to the base salary, this role may be eligible to participate in an annual bonus program based on individual and company performance.• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.Robust Benefits Offered*:• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 10 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).• 401(k) with Company Match up to 6% of pay after 6 months of service.• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).• Employee Assistance Program.• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.• Charitable giving program and benefits.• Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.Greystar will consider for employment qualified applicants with arrest and conviction records.
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What You Should Know About Community Manager - Alta Stone at the Gateway, Greystar

Are you ready to become the Community Manager at Alta Stone at the Gateway in sunny Salt Lake City, UT? At Greystar, we’re not just about managing properties; we’re about creating vibrant communities. In this role, you’ll be the heart of our operations, overseeing everything from budgeting to leasing, and ensuring that our residents are happy and thriving. You’ll get to build and lead a fantastic team, manage daily activities, and cultivate a strong sense of community among residents. Your keen insight will help set rental rates, track financial performance, and implement effective marketing strategies to maintain occupancy and revenue goals. But that's not all! You'll also engage with residents daily, addressing their needs and fostering satisfaction to keep our community vibrant. One of your key responsibilities will be conducting regular property inspections to ensure everything remains in tip-top shape, aligning with our high standards of safety and cleanliness. Plus, Greystar offers incredible benefits like competitive compensation, paid time off, housing discounts, and even a six-week sabbatical after ten years of service! If you’re passionate about community-building, have strong management skills, and are ready to make a difference, we would love for you to join us at Greystar.

Frequently Asked Questions (FAQs) for Community Manager - Alta Stone at the Gateway Role at Greystar
What are the main responsibilities of the Community Manager at Greystar's Alta Stone at the Gateway?

As the Community Manager at Greystar's Alta Stone at the Gateway, you will oversee day-to-day operations, manage staff, engage with residents, enforce lease agreements, and ensure budget compliance. You will also analyze financial data, implement marketing strategies, and conduct property inspections to maintain high standards of service and satisfaction.

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What qualifications do I need to become a Community Manager at Greystar?

To become a Community Manager at Greystar, candidates typically need a bachelor’s degree in business, real estate, or a related field, along with prior experience in property management. Strong leadership skills, financial acumen, and the ability to foster resident relationships are crucial for success in this role.

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How does Greystar support career development for Community Managers?

Greystar places a strong emphasis on career development for Community Managers through training programs, mentorship opportunities, and support for pursuing relevant certifications. Employees also benefit from a clear path to advancement within the organization, making it a fantastic place to grow your career.

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What kind of benefits can I expect as a Community Manager at Alta Stone at the Gateway?

As a Community Manager at Alta Stone at the Gateway, you'll enjoy a competitive benefits package that includes medical, dental, and vision insurance, generous paid time off, and even a paid sabbatical after ten years of service. Additional perks include 401(k) matching, employee assistance programs, and a unique charitable giving program.

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What qualities make a successful Community Manager at Greystar?

A successful Community Manager at Greystar is someone who excels in leadership, possesses excellent communication skills, and has a keen understanding of financial management. They should be passionate about community engagement and have the ability to respond effectively to resident needs, all while maintaining high operational standards.

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Common Interview Questions for Community Manager - Alta Stone at the Gateway
Can you describe your experience with property management?

When answering this question, focus on specific properties you've managed, the size of teams you’ve overseen, and the financial outcomes achieved under your leadership. Highlight your familiarity with operating budgets and any lease enforcement experiences.

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How do you handle resident complaints?

It's essential to demonstrate your problem-solving skills. Explain your approach to actively listening to complaints, validating resident concerns, and providing timely resolutions while ensuring that policies and regulations are appropriately followed.

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What strategies do you use for effective marketing and leasing?

Discuss your experience with analyzing market trends and how you've successfully implemented marketing campaigns. Mention any digital strategies you've employed, including social media outreach or referral programs, to boost occupancy rates.

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How do you ensure compliance with Fair Housing laws?

Share your understanding of Fair Housing regulations and how you've implemented training for your team. Highlight experiences where you ensured that all leasing procedures met compliance standards, reinforcing the importance of equal opportunity for all residents.

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What is your approach to budget management?

Provide a detailed overview of how you analyze financial statements, set budget goals, and track expenditures. Mention any tools you’ve used for budgeting and financial analysis, and share specific examples of meeting or exceeding budget goals.

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How would you foster a sense of community at Alta Stone?

Discuss your ideas for resident engagement, including events, surveys, and feedback mechanisms. Emphasize collaboration with your team to address resident needs and create a welcoming and inclusive atmosphere.

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Can you give an example of a challenge you've faced in property management and how you handled it?

Choose a specific instance that showcases your problem-solving skills. Walk through the challenge, our action, and the outcome while emphasizing communication, teamwork, and resident satisfaction.

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What is your experience with lease agreements?

Highlight your familiarity with drafting, enforcing, and reviewing lease agreements. Explain your approach to ensuring lease compliance among residents and addressing any disputes while maintaining professionalism.

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How do you conduct property inspections?

Describe the steps you take during property inspections, the frequency at which you conduct them, and how you communicate findings to your maintenance team. Share how you prioritize resident safety and satisfaction through these inspections.

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How do you manage and motivate your team?

Discuss your leadership style, team-building activities, and how you set clear goals and expectations. Share your belief in providing constructive feedback and recognition to keep the team motivated and aligned with company values.

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Greystar was founded in 1993 with just under 9,000 unites under management and has grown to be the Global Leader in Rental Housing by: - Providing industry-leading services for institutional owners and investors globally. - Establishing a las...

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Full-time, on-site
DATE POSTED
December 12, 2024

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