Assistant Manager - Seffner

As an Assistant Manager at GTE Financial in Seffner, your key responsibilities include overseeing the daily operations of the Community Financial Center, managing around three full-time employees, and ensuring excellent member experiences through effective financial assessments. You'll be guiding both the staff and members by recommending suitable financial products and services, generating leads, and supporting internal teams. Your role as a leader involves coaching and empowering your sales team to meet company objectives while addressing performance issues in a timely manner.

To qualify for the Assistant Manager position at GTE Financial, candidates should ideally possess an associate degree or a combination of education and experience. A minimum of 3-5 years of experience in a financial institution or related field is expected, including at least one year in a supervisory role. Knowledge of lending practices, credit bureau reports, and customer service standards is required, along with the ability to qualify for NMLS registration. Bilingual candidates (English/Spanish) are preferred.

The Assistant Manager plays a pivotal role in supporting member relationships at GTE Financial by actively engaging with members to understand and meet their financial needs. Through thorough financial assessments, you'll recommend appropriate products and services tailored to each member's situation. Additionally, your leadership in generating leads within the Community Financial Center while maintaining existing member connections will enhance the overall member experience and satisfaction.

The work environment for the Assistant Manager role at GTE Financial is engaging and community-oriented. You’ll be at the heart of the Community Financial Center, where you’ll lead your team and create a welcoming atmosphere for members. Collaboration with your colleagues is essential as you work closely with the Branch Manager and internal partners. The credit union values employee well-being and community engagement, creating a supportive workplace to thrive in.

Successful candidates for the Assistant Manager position at GTE Financial should have strong leadership abilities, excellent communication skills, and strategic thinking. Business acumen is vital for analyzing sales activities and forecasting data to support the branch's goals. Additionally, a solid understanding of operational processes, member service excellence, and community involvement will set you apart in ensuring a successful tenure in this role.

My leadership style is collaborative and empowering. I believe in fostering an environment where team members feel valued and supported, which motivates them to perform at their best. I prioritize clear communication and regular check-ins, providing constructive feedback and opportunities for professional development, which ultimately drives success for the team and enhances member satisfaction.

Ensuring excellent member service starts with actively listening to their needs and building rapport. I train my team to be attentive and knowledgeable about our products, empowering them to make informed recommendations. Additionally, I encourage the use of technology that enhances service delivery, such as Interactive Teller Machines, to streamline the member experience and address concerns efficiently.

I believe in setting clear expectations from the beginning and maintain a continuous feedback loop. Regular performance evaluations help me monitor progress and provide guidance on areas for improvement. I also focus on recognizing outstanding performance, which motivates the team and promotes a culture of excellence and accountability.

In addressing conflicts, I prioritize open communication and empathetic listening. I would meet with each party involved to understand their perspectives and facilitate a constructive dialogue aimed at finding common ground. My goal would be to foster a resolution that not only resolves the immediate issue but also strengthens teamwork and collaboration moving forward.

In my previous role, I initiated a community outreach program that involved hosting financial wellness workshops. By actively engaging with members in our community, we increased foot traffic to our center and strengthened relationships. I gathered feedback to tailor future events and created promotions around our financial products, resulting in higher member engagement and satisfaction.

I find using Customer Relationship Management (CRM) software and analytics tools incredibly effective for managing branch operations. These technologies help track member interactions, sales activities, and operational metrics that inform decision-making. Integrating these tools streamlines processes and enhances our service delivery, ultimately leading to improved member experiences.

Keeping a team motivated during challenges involves transparent communication and a focus on shared goals. I make it a priority to provide support, recognize achievements, and encourage a collaborative atmosphere where problems can be addressed openly. I also emphasize the importance of a positive mindset and celebrate small victories to maintain morale.

In response to regulatory changes, I proactively organized training sessions for my team to ensure their understanding and compliance. I worked closely with compliance officers to develop updated materials, which were distributed to all team members. This way, we became more adaptable and stayed ahead in providing the best service while maintaining regulatory adherence.

I prioritize tasks by evaluating urgency and importance, often using a priority matrix approach. I ensure my team and I are clear on daily objectives and deadlines, allowing for flexibility when urgent matters arise. Scheduling regular team huddles helps to realign priorities as necessary and ensures all team members are on the same page to meet branch goals.

The most essential quality for an Assistant Manager at GTE Financial is strong leadership, as it not only influences team performance but also impacts member satisfaction. A leader should possess the ability to inspire and motivate their team, adapt to changing situations, and foster a positive environment for both staff and members, all while achieving the goals and objectives set for the branch.