Trial Site Success Manager - HealthTech Startup (US - Remote)

About HealthMatch

HealthMatch is on a mission to advance medicine by connecting patients with clinical trials. 80% of clinical trials are delayed because they can’t find enough suitable participants. We’re closing that gap with user-friendly technology and patient engagement to match patients with new treatments. 

We operate at the intersection of healthcare and technology, driving better outcomes for patients. With over 2 million patients in our database and numerous opportunities across the US clinical trials industry, we’re on a rapid growth trajectory.

About the Role

HealthMatch runs patient recruitment campaigns for a mix of sponsors and site networks. This role is focused on working on studies where we are contracted by the study sponsor, but need to engage the sites who are working on the study and actively enrolling the patients.

You’ll work with clinical trial sites to educate,  drive HealthMatch platform adoption and collect feedback. You’ll be responsible for site communications (predominantly phone & email), reporting and managing your priorities dynamically to maximize ROI for the company.

We’re looking for someone driven who is highly performance orientated, comfortable cold calling and highly efficient at building trusted relationships quickly.

What You'll Be Doing

• Maintaining Accurate Referral Reporting & CRM: You’ll be responsible for ensuring that HealthMatch’s Trial Site Portal accurately reflects patients' statuses at sites. You’ll also be responsible for updating site details and building our CRM to preserve critical business intelligence as it relates to our trial site relationships.
  
• Site Engagement & Relationship Management: You’ll be the primary contact for site staff, responsible for ensuring that sites collaborate effectively with HealthMatch to actively manage referrals, maintain accurate statuses in a timely manner, and provide feedback to help us optimize. You’ll accomplish this by building relationships with site staff, primarily via phone and email.
  
• Innovation & Playbook Creation: As a key liaison to our sites, you’ll be on the frontline of hearing site feedback into our performance and requested features. You’ll need to be proactive in sharing these learnings back with the broader team to help us improve our product. You’ll also help craft the trial site engagement playbook and refine best practices with anecdotal learnings and data.

We're Excited About You Because You Have

• Commitment: We expect a lot of our people and are a purpose-led organization trying to accelerate clinical research. Everyone that joins the team is expected to go over and above to deliver great outcomes for customers and your teammates. We offer equity and pay well in exchange for high efforts.
  
• Amazing on the phone: You thrive on the challenge of getting through to people and building relationships quickly. You're tenacious and persistent, able to keep pushing forward even when tasks become repetitive or challenging.
  
  
• DIY Attitude: We’re a startup, and you’ve got to get your hands dirty. This means doing some boring admin tasks to help customers. E.g., you might have to manually enter 300 items into an internal system, figure out how to hack an automated solution with Typeform and Zapier, build your own dashboard in our BI tool, or learn SQL to pull your own data instead of waiting for help.
  
• Drive and Hunger: This job is critical for driving our performance and ensuring the trials we are recruiting to deliver a great result for study sponsors. You have high levels of accountability and self-motivation.
  

Collaboration & Timezone Flexibility: Ability to work cross-functionally and across time zones (our HQ is in Sydney, but you’ll be US-based). This means meetings late in the evening to overlap with your team members.

Applications

This is a full-time remote position working anywhere in the US. We have offices in Boston and Sydney, and you’ll be expected to join meetings across these timezones regularly. 

Please read all of the expectations and consider if this is a good fit for you; we understand that working in a startup is not for everyone. The hiring process will be time-consuming for both you and our team, and if you’re uncertain about anything, we’re happy to have an honest conversation about that before we enter into the formal process.

Hiring Process:

• Online Application: Take an online assessment + record 5 mins of videos to introduce yourself
• Hiring Manager Interview: 45-minute remote interview to assess role/skill/motivation fit.
• Panel Interview: Panel interview to roleplay, work through a simple case study, with the goal of simulating a work environment 
• In-Person Meeting: Final in-person meeting with one of our team members in Boston or New York (travel expenses covered by HealthMatch if needed)
• Onboarding in Sydney: For the successful candidate, you’ll join us in our Sydney HQ as part of your onboarding process to immerse yourself in the company, our culture, and technology.
  

HealthMatch prides itself on its diverse and inclusive culture. We are an equal-opportunity workplace and evaluate qualified applicants without regard to cultural background, gender identity and expression, sexual orientation, age, disability, veteran status, or anything else.

We encourage anyone who is excited to apply but may not meet all the requirements for the role to do so. Most of us didn’t tick all the boxes when we joined, so we have an open mind.

• Competitive base salary
• Share options
• Additional employee benefits
• Ambitious startup with huge growth potential
• High-caliber, experienced team