Principal Software Development Engineer, Conversational Intelligence & Ecosystems

About The Role

Come help us build the next-generation platform that will power Highspot’s vision for conversational intelligence, a robust Ecosystem platform, and agentic workflows—where software doesn’t merely respond to users but actively collaborates with them to drive business outcomes.

As a Principal Software Engineer, Backend, you’ll play a pivotal role in architecting and shaping the technical foundations that enable a new wave of capabilities: AI agents that generate content, automate decisions, extract insights from conversations, summarize activities, and deliver actionable intelligence—all rooted in customer-specific context and rigorous permissioning models.

You’ll partner closely across engineering, product, and machine learning teams to ensure our platform can support adaptive, secure, and scalable AI-driven experiences. While expertise in every technology we use isn’t required, our stack includes Ruby, MongoDB, PostgreSQL, React, Next.js, Solr, AWS, Docker, Kafka, and Kubernetes.

• Design scalable, secure architectures spanning multiple teams and systems, while remaining hands-on.
• Drive high standards through code reviews, performance tuning, and continuous delivery.
• Improve operational processes, monitoring, and observability to ensure a stable and reliable platform.
• Contribute to defining and evolving the long-term technical strategy and roadmap for the platform.
• Work closely with product, engineering, ML, and QA teams to deliver solutions.
• Research new technologies and recommend adoption where it adds value.
• Maintain clear architectural and technical documentation.
• Foster a culture of innovation, ownership, and high-quality engineering across the organization.

• Bachelor or Master degree in Computer Science, Engineering, or related field.
• 12 + years of experience in Ruby/Java/Python/Any programming language development with a strong understanding of object-oriented programming principles and design patterns.
• Proven experience as a software architect designing and implementing enterprise-scale Ruby/Java/Python/Any programming language applications.
• Strong knowledge of database technologies such as SQL, NoSQL databases (e.g., Postgres, MongoDB etc.) and Message queue ( RabbitMQ, Kafka).
• Extensive experience with cloud platforms such as AWS, Azure, or Google Cloud Platform.
• Proficiency in microservices architecture, containerization technologies (Docker, Kubernetes), and serverless computing.
• Strong knowledge of cloud-native development practices, including infrastructure as code, CI/CD pipelines, and automated testing.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
• Experience with Agile software development methodologies and familiarity with tools such as Jira, Confluence, or similar for Agile project management.
• Willing to work in a startup-like environment - fast paced, challenging.

Base salary range: $180,870 - $272,174

Employees may also be eligible for bonuses, stock options, and other forms of compensation.

The above represents total expected compensation for this role. Actual compensation will depend on various job-related factors, including, but not limited to, location, experience, and job qualifications.

Highspot also offers the following employee benefits for this position:

-Comprehensive medical, dental, vision, disability, and life benefits

-Health Savings Account (HSA) with employer contribution

-401(k) Matching with immediate vesting on employer match

-Flexible PTO

-8 paid holidays and 5 paid days for Annual Holiday Week

-Quarterly Recharge Fridays (paid days off for mental health recharge)

-18 weeks paid parental leave

-Access to Coaches and Therapists through Modern Health

-2 volunteer days per year

-Commuting benefits 

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