D365 CE (Sales, Marketing, Customer Service) Solution Architect - Managed Services

Company Description

Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart.  We have earned, and continue to maintain, a strategic relationship with Microsoft.  Recognized for our achievements - teaming with our clients to deliver innovative digital solutions and services - is how we have achieved year after year recognition.

As their trusted advisor, we support our clients to deliver on their strategic business initiatives as they unify, automate, and modernize their data and operations to increase efficiency, reduce costs, and enhance their customer’s experience. Our over 3,000 team members across 14 countries, and our 18 years of 100% focus on Microsoft technologies and business applications, is how we deliver excellence through expert services and industry-focused cloud solutions.  

A part of Hitachi, Ltd., our company has a long and rich history of innovation, financial strength, and international presence of one of the world’s largest companies. Since 1910, Hitachi, Ltd. has been a leader in manufacturing innovative products and solutions that support industry and social infrastructure around the globe supported by 303,000 employees in over 100 countries and across 864 companies.

Responsibilities:

• Must be the single main D365 CE suite product point of contact.
• Must be able to own and balance 5-10 projects per week at a smaller capacity.
• Lead operation Runbook activities.
• Own and communicate current and upcoming product versions, roadmaps, and plans.
• Assist and own project estimations.
• Guide team on best practice and system Architecture.
• Lead and deliver small engagements and projects.
• Possess in-depth knowledge of Dynamics 365 Sales modules and functionalities.
• Stay up to date with the latest features and trends in the Dynamics 365 Sales platform.
• Technical understanding of Azure, including Azure Lifecycle Management, Azure functions, and Code repos

• Oversee client architecture and align with client goals and quality standards by regular meetings with customers.
• Ensure and drive overall client satisfaction.
• Own, maintain, and delegate work and escalations appropriately.
• Identify opportunities for optimization and improvement. 
• Review FDD and ticket estimates prepared by Senior Consultants
• Implement feedback loops to improve processes and team performance.
• Experience working with business stakeholders to develop strategies and road maps for feature roll outs.

Qualifications:

• BA/BS
• Strong D365 CE, FS, Marketing, and Customer Service knowledge
• 8+ years designing and delivering D365 solutions with various integration and 3rd party components.
• Excellent presentation, communication, leadership, and client development skills to effectively present information to C-level management, public groups, and/or board of directors
• Excellent organizational and multi-tasking skills, attention to quality, self-motivation, and a strong desire to succeed.

Preferred Qualifications:

• Microsoft D365 & Power Platform certifications a plus
• Microsoft SharePoint, Business Intelligence, and Omnichannel experience a plus
• Proficiency in JavaScript, TypeScript, Power shell, SSIS, and Power BI/Reporting

Base Salary Pay Range*: $118,000 - $198,750 USD

*The current applicable Base Salary Pay Range for this role is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills relevant to the role, internal equity, alignment with market data, or other law.

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

NOTE: WHILE THIS ROLE IS REMOTE, YOU MUST BE A US CITIZEN OR ABLE TO WORK WITHIN THE UNITED STATES WITHOUT SPONSORSHIP.

Other Compensation / Benefit Overview 

In addition to Base Salary, the successful candidate may be eligible to participate in the following plans / programs, upon satisfying all hiring requirements:  

• Bonus Plan 

• Medical, Dental and Vision Coverage 

• Life Insurance and Disability Programs 

• Retirement Savings with Company Match  

• Paid Time Off  

• Flexible Work Arrangements including Remote Work  

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

All your information will be kept confidential according to EEO guidelines

#REMOTE

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Beware of scams

Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) [email protected] domain email address regarding your application and interview requests.  

All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.