The Operations Excellence Systems Manager is responsible for driving operational improvements in support workflows at HopSkipDrive, focusing on enhancing customer service delivery and process efficiency.
Responsibilities: Key responsibilities include analyzing support team workflows, owning support operations projects, developing project plans, and collaborating with cross-functional teams to implement solutions.
Skills: Required skills include experience in operations and project management, proficiency in CRM and QA platforms, strong analytical capabilities, and excellent communication skills.
Qualifications: Preferred qualifications include experience with data visualization tools, project management tools, and automation tools as well as a background in support or call center operations.
Location: This is a fully remote position available in several states across the USA, including CA, AZ, TX, and more.
Compensation: $65000 - $73000 / Annually
Who We Are
The Operations Excellence team is a new group focused on improving processes and driving efficiencies across support, operations, compliance, and expansion teams. We're building this team to streamline workflows, boost performance, and ensure smooth operational scaling for growth. We’re seeking innovative thinkers to help shape the future of our support and call center operations. This role will be instrumental in optimizing our support workflows and enhancing our customer service delivery.
Who You Are
You're a highly analytical and process driven professional with exceptional organizational and communication skills. You're a self-starter with an intense drive, strong work ethic, and a "get-things-done" attitude, ready to roll up your sleeves and tackle challenges. Your passion for our brand and mission shines through in your enthusiasm for enhancing our driver community. As a collaborative team player, you thrive in fast-paced environments and are excited about joining our new, growing team. Your adaptability, proactivity, and genuine desire to make a difference will be key in helping us build the most productive and caring community of CareDrivers in the world. With the following skills, you’ll make a tangible and immediate impact:
Our Investment In You
We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity. In addition, we offer flexible vacation, medical, dental, vision, and life insurance, 401(k), FSA, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. HopSkipDrive is committed to fair and equitable compensation practices. The salary range for this role in Los Angeles, CA is 65,000-73,000. This position is remote and, as such, compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by several factors such as a candidate’s relevant work experience, skill set, certifications, and specific work location. The total compensation package for this role also includes equity stock options.
HopSkipDrive is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class.
* This role will be fully remote in one of the following states AZ, CA, CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, WI**
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