Job details

Case Manager - Permanent Supportive Housing

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OVERVIEW

The case manager will work in our congregate or scattered site supportive housing program(s) in Brooklyn for women and women with children who have experienced chronic homelessness, mental illness substance use disorder or a disabling medical condition. The Case Manager will carry a caseload of individuals, families, or a combination of both and will deliver services to support the goals of housing stability, family stabilization, independent living, and financial security.

RESPONSIBILITIES

Conduct initial intakes and assessments and annual assessments as required.
Develop initial Individual Service Plan (ISP) including relapse prevention plans with all caseload tenants. Conduct quarterly ISP reviews and annual ISP updates with caseload tenants as required.
Provide case management, counseling sessions and support services as required.
Refer tenants to other agencies, community service providers and resources as needed. Collaborate with providers to ensure compliance.
Escort tenants to appointments as needed.
Assist families and/or individuals with achieving goals of self-sufficiency and independent living.
Work with individual and/or the entire family to improve family functioning.
Maintain/update case notes and other data in AWARDS database as required. Document all interactions with tenants in AWARDS within 72 hours.
Ensure progress notes provide accurate and detailed notes on needs, challenges and barriers, and progress and successes for all family members.
Maintain tenant case files that are organized and easy to navigate.
Ensure case files include AWARDS and supporting documentation for all family members as required.
Maintain housing goal of zero rental arrears for each family and/or individuals. • Provide emergency and crisis interventions.
Conduct monthly home visits as required for entire caseload.
Attend program meetings, agency-wide meetings, and staff training.
Perform program objectives in accordance with HousingPlus and government funder policies and procedures.
Other tasks as assigned.

Bachelor's in Human Services or related field
Minimum of 2 years’ experience working with families around the issues of homelessness, Mental Illness and/or Substance Use Disorder.
Ability to work onsite 5 days per week
English/Spanish speaking preferred, not required.
Experience working with veterans preferred, not required.
Ability to work as a team member.
Familiarity with Human Resource Administration (HRA) policy and procedures.
Excellent organizational, interpersonal communication, and writing skills.
Proficient computer skills including Microsoft applications (Outlook, Work, Excel, PowerPoint) and Google Suite. Must possess the ability to format and work within spreadsheets and Word Documents. Experience using case management databases preferred.
Must be able to walk a minimum distance of 4 city blocks and climb a minimum of three flights of stairs.
Some evening/weekend hours may be required.

Salary: $50,000

Medical, Dental, Vision, Commuter Benefits
Supplemental Insurance at your discretion
Access to discounted entertainment benefits

Average salary estimate

$50000 / YEARLY (est.)

min

max

$50000K

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What You Should Know About Case Manager - Permanent Supportive Housing, HousingPlus, Inc.

Are you passionate about making a difference in the lives of women and families dealing with homelessness? As a Case Manager for Permanent Supportive Housing at our organization, you'll have the incredible opportunity to work in a supportive housing program in Brooklyn that addresses the needs of women and their children who have faced chronic homelessness, mental illness, or substance use disorders. In this role, you will manage a diverse caseload, conducting initial assessments and developing individual service plans tailored to each tenant’s unique challenges and goals. You'll provide crucial case management and support services, helping families achieve housing stability and independence. You'll also collaborate with a network of community service providers to ensure your clients have access to the resources they need. Every interaction counts, as you will be responsible for maintaining detailed case notes in our AWARDS database—documenting successes and challenges that your clients face. Not only will you provide guidance and referrals, but you'll also assist clients in navigating appointments and conducting monthly home visits. Your ability to build effective relationships and encourage personal growth in your caseload will be essential. If you're ready to help families attain self-sufficiency and financial security, then this role is for you! We’re looking for individuals with a Bachelor’s degree in Human Services or a related field, along with at least two years of relevant experience. Proficiency in Microsoft applications and case management databases is essential. Join us in making positive change happen in Brooklyn!

Frequently Asked Questions (FAQs) for Case Manager - Permanent Supportive Housing Role at HousingPlus, Inc.

What responsibilities does a Case Manager at this company handle?

As a Case Manager in our Permanent Supportive Housing program, you'll be responsible for conducting intakes and assessments, developing Individual Service Plans, and maintaining regular communication with your caseload. You will also provide referrals, coordinate with community services, document progress in the AWARDS database, and assist families in achieving their goals of self-sufficiency.