Client Partner

Who are we?    

Humanforce’s vision is to make work easier and life better for frontline and flexible workforces.  

Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centred, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Payroll, and Wellbeing.   

Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across a wide range of industries, including aged, child and health care; education; hospitality; retail; local government and more. Today, we have offices across Australia, New Zealand, United Kingdom, North America and the Philippines.  

Customers choose Humanforce because we enable them to deliver an exceptional employee experience, build a compelling employee value proposition, and connect the flow of the world’s talent with the growth, productivity and efficiency objectives of frontline and flexible workforces.  

Who you are   

The Client Partner (Services Sales) role is a crucial, client-centered position that requires a solid grasp of contractual relationships, key customer and prospect stakeholders, third-party technologies, and associated service providers. This role enhances the sales process by fostering value-driven conversations, aligning with essential service sales, driving our forecasting efforts, and promoting lasting success and customer satisfaction.

What you will do   

Customer Relationship Management:

• Cultivate strong customer relationships and ensure satisfaction right from the outset of the sales journey, building executive credibility and fostering momentum.

• Engage and qualify customers to effectively guide service relationships with our partners.

Sales Process Support:

• Guide and assist both prospects and clients throughout the software sales journey to seamlessly align with the necessary service sales.

• Lead prospects and clients in recognising the true value of our professional services.

• Support the Business Development Manager, Account Management, and Services teams in pricing and showcasing our valuable services.

• Spark value-driven discussions with prospects and clients to ensure their engagement with us is positioned for long-lasting success.

• Oversee complete partner engagement throughout the sales cycle, effectively utilising internal resources along the way.
• Build strong and trusting relationships with stakeholders throughout the organisation, ensuring that sales successfully seal the deal while our customers remain delighted with the exceptional support our services provide.

Forecasting and Process Improvement:

• Steer the services sales forecasting efforts alongside the professional services and customer experience teams.

• Review and enhance processes, offering constructive feedback and pinpointing opportunities for improvement.

• Assess the estimated workload in comparison to actual results to continuously enhance the quoting process.

What you’ll need   

• Bachelor’s degree in business, finance, or a related discipline.
• Solid tenure and experience in a consulting-oriented technology firm or a similar environment.
• Proven expertise in sales, account management, or a professional services setting.
• Experience thriving in a matrixed sales environment.
• Excellent interpersonal and communication skills, both written and spoken, with a knack for collaborating effectively with various stakeholders.
• Demonstrated leadership and negotiation experience, with relevant experience in the RFP/RFI process.
• Outstanding organisational abilities, enabling effective planning, reporting, and delivery on multiple projects with meticulous attention to detail.
• Strong problem-solving and critical thinking skills, equipped to make sound judgments and thrive in a fast-paced environment while comfortably working independently and seeking support when necessary.

Some ‘nice to haves’   

• Knowledge of HRIS systems, covering HR, WFM, and Payroll, complemented by strong presentation skills.  

Our values   

• We are bold   

• We are all in   

• We are customer obsessed   

• We do what we say   

• We are good humans   

Our approach to flexibility   

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.  

Benefits   

• A flexible working environment   

• The opportunity to be part of a fast-growing tech company    

• A focus on development with access to Go1 learning    

• Paid parental leave and Quarterly Wellbeing Days    

• Employee talent referral scheme (know great people, be rewarded)    

• A fun and friendly culture working with passionate and talented people    

• A work environment where you can genuinely improve the world of work!  

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.   

We are a 2024 Circle Back Initiative Employer and commit to respond to every applicant.