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TechOps & Security Egnieer

At Improbable, we’ve been venturing into unexplored territory for over a decade, seeking new ways to connect people and amplify their lives. We’re shaping virtual worlds of unprecedented scale for the gaming, web3, and related sectors, creating world-changing technology from Morpheus to M2. With us, you’ll tackle questions that no one else is asking and find answers that define the future.

We’re leading the way in defining what the metaverse can be. This is where you get to explore interconnected, immersive, exciting woorlds that have never been seen before and where you decide what the future looks like. Are you ready?

Improbable is creating innovative online events and experiences that support 1000s of simultaneous players. Check out some of the latest examples! We want to further explore the possibilities of massive live events across a wide variety of fields including sports, education, music and art - all supported on any device. 

Consider global sports fans gathering in virtual arenas, interactive live concerts, and mass-participation games - bridging geographical gaps, creating new jobs for hosts and content creators and bringing people together. We want you to help us build the next generation of massively multiplayer live experiences!

Your Mission:

As a TechOps & Security Engineer you will work to ensure high quality maintenance of systems and related BAU work, and 3rd level support of internal applications and integrations with third-party systems. You will help support security activities across the business. Your strong data analytics skills and organisational capacity will help ensure that we have a good understanding of where risk is in our system. You will support security assurance activities such as audits through diligent work to identify sources of information and working to ensure these are meaningful to others and meet set requirements. You'll be responsible for incident response, threat analysis, vulnerability assessments, security monitoring, and assist in developing and implementing security policies. 

Your Opportunity:

  • Oversee the daily operations & maintenance of our security platforms, including deployment & management of anti-virus, cloud & email security as well as reviewing and responding to our SIEM solution.

  • Implement relevant security controls to support the business’s needs and assess risks associated with business requests.

  • Conduct company-wide security audits, in accordance with ISO27001 standards.

  • Collaborate with support teams, making necessary adjustments to systems to improve their ability to provide effective support.

  • Contribute to DevOps-related tasks, including Infrastructure as Code (IAC) management using Terraform, managing Kubernetes deployments and assisting other teams as required.

  • Serve as a third-line escalation point for support teams, investigating and resolving issues raised by users.

  • Continuously improve processes and systems, contributing to documentation and maintaining the TechOps inventory.

  • Take responsibility for key internal services such as Arceus, brevi.link, GroupSync, Larry, Leclerc, and Workspace Sync.

  • Provide third-line support for other internal applications and third-party system integrations.

Why You’re Made for This:

  • You are familiar working with languages like Go (primarily), supported by Python, PowerShell, Bash.

  • Experience with cloud platforms, in particular Google Cloud Platform (GCP) & Microsoft Azure.

  • You’re comfortable working with tools like Intune, Puppet, MDM, Slack (including Webhooks and Apps), JIRA, and general SaaS integrations.

  • You’re passionate about learning, sharing knowledge, and supporting the development of junior team members.

  • You approach problem-solving pragmatically and are not afraid to experiment to find solutions.

  • You are proactive, self-sufficient, and capable of taking the initiative while knowing when to ask for help when needed.

This role is available as hybrid working. We have a great office space in Spitalfields in London but are equally happy if you'd prefer to work from home 1-2 times a week. We are 'Flexa' certified, meaning our entire employee experience is anchored around flexibility and autonomy.

While we think the above experience could be important, we’re keen to hear from people that believe they have valuable experience to bring to the role. If you identify with the team and mission, but not all of our requirements, then please still apply. 

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What You Should Know About TechOps & Security Egnieer , Improbable

At Improbable, we’re on an incredible journey of exploration and innovation as we venture into uncharted territory in technology. As a TechOps & Security Engineer, you’ll be at the helm of ensuring our systems run smoothly and securely. Imagine working with a team that's at the forefront of shaping virtual worlds for gaming, web3, and other revolutionary sectors. Your role is crucial as you’ll handle the daily operations of our exquisite security platforms while also diving into data to understand and mitigate risks. You'll support and implement security measures across the board, from conducting ISO27001 audits to overseeing incident responses and threat analyses. You will not be just a cog in the machine; you’ll have the opportunity to collaborate across diverse teams, improving processes, and even delving into DevOps tasks with tools like Terraform and Kubernetes. If you've got a knack for languages like Go, alongside experience with cloud platforms such as Google Cloud Platform and Microsoft Azure, you’ll fit right in! Plus, we value flexibility and support a hybrid work model, so whether you fancy working from our Spitalfields office or your cozy home workspace 1-2 times a week, we've got you covered. Get ready to make a meaningful impact at Improbable, where the future of the metaverse awaits your touch!

Frequently Asked Questions (FAQs) for TechOps & Security Egnieer Role at Improbable
What are the key responsibilities of a TechOps & Security Engineer at Improbable?

As a TechOps & Security Engineer at Improbable, your key responsibilities include overseeing the daily operations of security platforms, implementing relevant security controls, conducting security audits in accordance with ISO27001 standards, and offering third-line support for internal applications. Additionally, you'll be involved in incident response, vulnerability assessments, and helping to develop security policies to meet our evolving business needs.

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What qualifications do I need to apply for the TechOps & Security Engineer position at Improbable?

To apply for the TechOps & Security Engineer position at Improbable, you'll need familiarity with programming languages like Go, Python, PowerShell, and Bash. Experience with cloud platforms, particularly Google Cloud Platform and Microsoft Azure, is crucial. Having hands-on experience with security tools such as Intune, Puppet, and general SaaS integrations will greatly benefit you as well.

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How does Improbable support learning and development for TechOps & Security Engineers?

Improbable promotes a culture of continuous learning and sharing knowledge. In the TechOps & Security Engineer role, you’ll not only enhance your own skills but also have opportunities to mentor and support the development of junior team members. This proactive momentum is encouraged within our innovative environment, enabling everyone to grow together.

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What tools will I be using as a TechOps & Security Engineer at Improbable?

In your TechOps & Security Engineer role at Improbable, you will utilize various tools such as Terraform for Infrastructure as Code management, Kubernetes for deployments, and security monitoring tools. Familiarity with collaboration platforms like Slack, and project management tools such as JIRA will also be valuable as you collaborate with multiple teams across the organization.

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What kind of work environment can I expect as a TechOps & Security Engineer at Improbable?

At Improbable, you can expect a dynamic and flexible work environment. With our hybrid working model, you can work from our London office or remotely 1-2 times a week. We focus on offering flexibility and autonomy, ensuring a balance that works for both your personal needs and our team goals.

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Common Interview Questions for TechOps & Security Egnieer
How do you approach incident response and threat analysis in your role as a TechOps & Security Engineer?

When approaching incident response and threat analysis, it's vital to stay calm and organized, as you will often be dealing with high-pressure situations. Begin by assessing the incident's scope, collecting relevant data, and determining its impact on the system. Communicate effectively with all stakeholders involved, while documenting each step of your process. Share how you've used threat intelligence to guide your analyses and decisions in past experiences.

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Can you explain your experience with security audits in accordance with ISO27001 standards?

Absolutely! When discussing your experience with ISO27001 audits, highlight your understanding of the standard's requirements, your role in planning and conducting audits, and how you identified potential compliance gaps. Provide examples of how you collaborated with other teams to address these gaps, and how you contributed to maintaining or improving security controls based on audit findings.

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What strategies do you use for vulnerability assessments?

For effective vulnerability assessments, I rely on structured methodologies such as risk scoring and prioritization frameworks. Additionally, I utilize automated scanning tools coupled with manual testing as necessary. I regularly collaborate with development and operational teams to ensure that findings are addressed promptly, and I communicate the potential risks effectively to non-technical stakeholders.

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How do you keep up to date with the latest security threats and strategies?

Staying informed about the latest security threats is critical. I regularly follow industry-leading blogs, attend webinars, and participate in security forums and conferences. I also leverage online courses to continuously upgrade my knowledge and skills. Sharing insights with my team and encouraging discussions about new threats helps ensure that everyone stays informed and vigilant.

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Describe a time when you collaborated with a development team to implement security controls.

Collaborating with development teams is essential for integrating security into the development lifecycle. Share a specific instance where you communicated security requirements early in the development phase. Detail how you worked together to implement and test security measures, and how this collaboration ultimately resulted in a more secure product launch.

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What experiences do you have with managing cloud security platforms?

In my previous roles, I have worked extensively with cloud security platforms like Google Cloud and Microsoft Azure. Discuss how you've implemented security practices within these environments, such as securing API keys, managing identity and access, and utilizing native security features. Highlight specific instances where you improved cloud security and reduced vulnerability exposure.

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How do you manage and prioritize multiple tasks in a tech operations role?

Managing multiple tasks in a tech operations role requires strong organizational skills and prioritization tactics. I typically use project management tools to track tasks and deadlines, categorize responsibilities based on urgency and importance, and allocate dedicated time slots for in-depth focus. Additionally, I maintain regular communications with my team to ensure alignment on priorities.

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What is your experience with DevOps tools and processes?

I have hands-on experience with various DevOps tools and processes, particularly focusing on automation and CI/CD practices. Share details of tools like Jenkins, Terraform, or Kubernetes you've used, your role in managing deployments, and how you've contributed to improving the overall efficiency of development workflows.

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How do you ensure security policies are adhered to within a team?

Ensuring compliance with security policies requires clear communication and education. Discuss how you proactively share policy updates and provide training sessions to ensure team members understand their responsibilities. Regularly reviewing adherence through checks and balances also helps foster a culture of compliance and accountability within the team.

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Why do you want to work with Improbable as a TechOps & Security Engineer?

Expressing your interest in Improbable should highlight the alignment between your skills and their innovative mission. Talk about how you admire their commitment to developing virtual experiences and how you'd love to contribute to shaping the future of the metaverse through your expertise in security and tech operations. Showcase your enthusiasm for being part of a company that's breaking new ground in technology.

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Build the virtual worlds revolutionising the real one. Work on ground-breaking multiplayer titles, push the boundaries of games technology and virtual worlds, or get to grips with some of the world’s toughest security challenges. If your ambition...

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Full-time, hybrid
DATE POSTED
December 3, 2024

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