Sr. Manager System Configuration and Change Control

Job Summary:

Reporting to the Sr. Director, Revenue Cycle Management this role focuses on contract configuration within Salesforce and Athena Health, overseeing change control processes, and driving strategic implementations. They have a deep understanding of RCM systems, excellent project management skills, and the ability to collaborate effectively with cross-functional teams.

• People Management & Leadership:
• Lead, mentor, and develop a team of system analysts and administrators, fostering a culture of innovation, accountability, and continuous improvement.
• Provide coaching, performance feedback, and professional development opportunities to team members.
• Ensure team alignment with departmental and organizational goals while promoting a collaborative work environment.
•  Contract Configuration Management:
• Lead the configuration and management of contracts within Salesforce and Athena Health to ensure accurate billing and compliance.
• Collaborate with sales, legal, and finance teams to understand contractual obligations and translate them into system requirements.
• Change Control Oversight:
• Develop and maintain change control processes to ensure system integrity and compliance with internal and external regulations.
• Oversee change requests, assess impacts, and coordinate approval processes across relevant stakeholders.
• Strategic Implementation:
• Drive the strategic implementation of system enhancements and upgrades to improve operational efficiency and effectiveness within the RCM department.
• Work closely with IT and vendor partners to ensure timely execution of system changes and integrations.
• Cross-Functional Collaboration:
• Collaborate with various departments, including IT, finance, and operations, to ensure seamless integration of systems and processes.
• Provide training and support to end-users on new systems and processes to foster adoption and maximize system utilization.
• Performance Monitoring and Reporting:
• Establish metrics and KPIs to evaluate the effectiveness of systems and change control processes.
• Prepare and present reports on system performance, change management activities, and strategic initiatives to senior leadership.

• Bachelor’s degree in Business Administration, Information Systems, or a related field experience
• 8+ years of experience in revenue cycle operations, systems administration, or change control, with at least 5 years in a managerial role.
• 8+ years of system maintenance experience with Athena Health, Epic, ECW, Salesforce applications
• 3+ EDI and payor connection
• Strong knowledge of Salesforce and Athena Health platforms from the backend.
• Proven track record of successfully managing system implementations and change control processes.

• Capability to remain seated in a stationary position for prolonged periods.
• Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment.

The United States new hire base salary target ranges for this full-time position are:

Zone A: $149,450 - $211,100 + equity + benefits

Zone B: $164,395 - $232,210 + equity + benefits

Zone C: $179,340 - $253,320 + equity + benefits

Zone D: $194,285 - $274,430 + equity + benefits

This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.

Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and great compensation package based on their roles and locations. Your Recruiter can share your geographic zone upon inquiry.

Benefits & Perks:

In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more: 

Remote-first culture

401(k) savings plan through Fidelity

Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)

Paid Time Off ("PTO") and Discretionary Time Off (“DTO")

12 weeks of 100% Paid Parental leave

Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.

Work-From-Home reimbursement to support team collaboration home office work

Your recruiter will share more about the salary range and benefits package for your role during the hiring process.

About Included Health:

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.