How You’ll Contribute

As we scale our AI-powered healthcare solutions, you will drive the adoption and impact of our Virtual Care Assistant (VCA) and AI Ambient Scribe (Aura). You will be instrumental in helping healthcare organizations transform their practice through AI, establishing scalable processes, and ensuring our solutions deliver measurable improvements in clinical efficiency and patient care. You'll work closely with our sales, product, and clinical teams to create a seamless customer journey that maximizes the value of our AI-powered healthcare

Key Responsibilities

• AI Adoption Strategy: Design and implement success strategies that drive the adoption of our products, helping practices transition smoothly to AI-enhanced workflows while reducing implementation friction and maximizing ROI.

• Healthcare Process Optimization: Build scalable processes for clinic onboarding, training, and ongoing success management that align with healthcare workflows and compliance requirements.

• Clinical Impact Metrics: Establish and track key success metrics focusing on clinical efficiency, patient satisfaction, and practice ROI. Create dashboards that demonstrate the tangible impact of our AI solutions.

• Clinical Partnership Development: Partner with our medical team, including our co-CMOs, to ensure our success strategies align with clinical best practices and healthcare delivery goals.

• Customer Journey Enhancement: Map and optimize the journey from traditional practice to AI-enabled care delivery, identifying opportunities to streamline adoption and maximize value.

• Voice of Healthcare Program: Develop and manage a structured program to gather, analyze, and action feedback from clinicians and staff to inform product development and service delivery.

• Success Team Development: Collaborate with the CS team to create the foundation for scaling our customer success organization, including developing healthcare-specific playbooks and best practices.

Required Qualifications

• Experience: 5+ years in customer success roles, with at least 2 years managing strategic accounts or leading CS teams

• Strategic Thinking: Proven ability to develop and execute success strategies that drive measurable business outcomes

• Process Excellence: Track record of building and optimizing scalable CS processes and playbooks

• Data Analysis: Notable experience using data to demonstrate customer value and ROI

• Guidance: Experience steering cross-functional initiatives and influencing stakeholders at all levels

• Change Management: Experience guiding organizations through technological transformation

• Technical Aptitude: Ability to understand and communicate the value of AI technologies in healthcare settings

• Communication: Exceptional ability to engage with both technical and clinical stakeholders

Nice to Have

• Healthcare Technology: Experience working with healthcare organizations or healthcare technology products

• AI/ML Experience: Familiarity with AI/ML platforms and their implementation in enterprise settings

• Tool Expertise: Experience with CS platforms (Segment, Vitally) and data visualization tools

• Clinical Setting Knowledge: Understanding of clinical workflows and healthcare operations

• Product-Led Growth: Experience supporting PLG motions in B2B software

What We Offer

• Opportunity to shape the future of healthcare AI adoption

• Competitive base salary with performance-based bonus structure

• Equity package aligned with company growth

• Remote-first environment with flexibility

• Comprehensive health benefits and 401(k) plan

• Direct collaboration with leading physicians and tech innovators

• Work alongside co-CMOs with expertise in neurosurgery and cardiology

• Professional development and growth opportunities in healthcare AI

Insight Health is dedicated to fostering an inclusive and diverse workplace where all employees feel valued and empowered. We believe in equal opportunity for everyone and actively embrace individuals from all backgrounds. We welcome applicants regardless of ancestry, religion, race, color, sex, gender identity, gender expression, age, marital or family status, disability, military veteran status, or any other characteristic or experience. Our goal is to create an environment where every team member has a sense of ownership, belonging, and the opportunity to thrive.

About Insight Health

We’ve assembled a team uniquely equipped to transform healthcare by blending the expertise of leading physicians with cutting-edge AI and data engineering talent. This combination positions us at the forefront of healthcare’s AI revolution.

Our co-Chief Medical Officers, Dr. Pankaj Gore and Dr. Eric Stecker, bring years of leadership experience in neurosurgery and cardiology, ensuring our solutions address the most critical healthcare challenges. Complementing this medical expertise, our tech leaders, with experience at companies like Segment and Twilio, bring Silicon Valley innovation into healthcare.

Healthcare is at a pivotal moment, with AI adoption accelerating rapidly. By joining our team, you’ll be at the heart of this transformation, working with top minds in both medicine and technology. We’re not just part of the change in healthcare, we’re driving it.

Click here to learn more about us!

Insight Health is dedicated to fostering an inclusive and diverse workplace where all employees feel valued and empowered. We believe in equal opportunity for everyone and actively embrace individuals from all backgrounds. We welcome applicants regardless of ancestry, religion, race, color, sex, gender identity, gender expression, age, marital or family status, disability, military veteran status, or any other characteristic or experience. Our goal is to create an environment where every team member has a sense of ownership, belonging, and the opportunity to thrive.