Care Operations Associate (Availability & Capacity Enablement)
We are looking for an analytical and detail-oriented Operations Associate to support the availability and optimisation of service delivery across our care operations. This role will play a key part in ensuring timely access to care by tracking key availability metrics, identifying inefficiencies, and supporting data-driven improvements to provider allocation and planning processes.
You’ll work cross-functionally with various internal teams and contribute to the continuous improvement of operational workflows and performance reporting.
Provider Availability & Operational Readiness
- Support daily monitoring of provider availability and care delivery schedules across services.
- Assist in planning and maintaining optimal supply levels to meet forecasted service demand.
- Coordinate with internal stakeholders to ensure readiness for service rollouts and ongoing care operations.
- Contribute to process improvements that enhance provider allocation and reduce service gaps.
Capability Mapping & Specialised Service Readiness
- Own the centralised database of provider capabilities, languages, and specialisations.
- Support accurate tagging of provider capabilities to enhance matching for specialised care (e.g., specific conditions, formats).
- Identify capability gaps across regions and contribute to supply planning for upcoming services.
- Partner with different teams to support new specialised service launches from a provider readiness lens.
Data Monitoring, Metrics & Insight Generation
- Track operational metrics related to provider availability, service coverage, and performance.
- Conduct regular analysis to identify trends, bottlenecks, or gaps in resource planning.
- Translate data insights into actionable recommendations to improve operational efficiency.
- Maintain reporting dashboards and performance trackers to support decision-making.
Process Improvement & SOP Support
- Contribute to the development and refinement of SOPs & workflows.
- Identify and suggest opportunities to automate repetitive tasks and streamline workflows.
- Support ongoing projects related to operational scale-up, service expansions, and quality improvement.
- 3+ years in an operations, analytics, or planning role (experience in healthcare or tech-enabled services preferred).
- Strong skills in Excel/Sheets, with an ability to work with operational data and metrics.
- A process-focused mindset with strong attention to detail and a knack for spotting inefficiencies.
- Ability to collaborate cross-functionally and communicate operational insights clearly.
- Comfortable working in a dynamic, fast-paced environment with evolving priorities.
- Work in a diverse environment with people from over 10 countries
- A generous leave policy
- Work flexibility
- Medical coverage
- Performance Bonus
- Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
- Birthday Leave (1 day)
- Holidays off
- Quarterly mental health day off
- Mental health benefits (Premium access to our app!)
- Work-life balance and employee wellness
- Regular social events where we have non work-related fun
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