Systems Engineer III

Description

The Role

The Systems Engineer III is responsible for the design, implementation and integrity of internal systems, including customer-facing hosted and cloud environments, technical assistance to team members and government clients, planning and executing client projects, directly handling high priority and/or complex service requests, oversight of general systems and network maintenance, server and infrastructure upgrades and expansions, systems and network troubleshooting, firewall deployments rules and policies.

As our ideal candidate, you possess excellent analytical and communication skills, demonstrate advanced levels of knowledge, skills, and abilities in all disciplines of networking, and regularly deploy the highest level of quality technical support.

You will be able to produce technical documentation including knowledge base articles, best practices, procedures, and system maintenance; work effectively in a team environment; and act as an individual contributor within the team as well as enjoy taking a hands-on approach to your work.

We have a compassionate and fun-loving culture and seek employees who thrive under those conditions and promote those values.

Essential Responsibilities

• Provide IT support relating to issues with the internal systems and network infrastructure. 
• Administration of support services (including applications deployment, defining, and establishing group policies, Active Directory, server optimization) for Microsoft-related technologies: Windows Server, Exchange, SQL, SharePoint, and Microsoft Office Suite 365.
• Lead and perform Microsoft Office 365 migrations.
• Administration of support services for virtualization technologies including VMware ESXi, Hyper-V, and windows server optimization. 
• Design and perform implementations at the network level: WAN and LAN connectivity, routers, firewalls, wireless VLAN routing and switching, and firewall security. 
• Design and perform administration of hosted and cloud solutions for customers utilizing technologies that meet their requirements.
• Timely and effective administration and maintenance of remote access solutions including VPN, terminal services, updates to agent scripts, responding to alerts, monitoring dashboard, and periodic system reviews.
• Produce documentation in an accurate and timely manner for system maintenance, network architecture, and best practices for all computer systems and network infrastructure.
• Timely and effective communication with customers including incident progress statuses and updates and notifications of impending changes or planned outages.

Additional Responsibilities

• Provide and deliver exceptional customer service to ensure complete customer satisfaction.
• Ability to work as a key member in a team environment and be able to communicate in a timely and effective manner.
• Apply good judgement and escalate service or project issues in a timely manner.
• Regularly review IT industry publications and online materials to remain up to date with current and emerging technologies.
• Install workstations and printers on the LAN according to schedule or as requested.
• Perform remote maintenance and support after hours on a rotating schedule when required.
• Download and test new versions of client software for workstations to make recommendations based on findings.
• Participate in team meetings, providing input and suggestions.
• Suggest training ideas for users based on interactions from resolving support requests.
• Ensure efficient and economical utilization of equipment and resources. Provide for safekeeping of equipment and supplies.
• Assist in moving PC equipment to different locations.
• Perform workstation-related setups.

Competencies

• Interpersonal skills: telephony skills, communication skills, active listening, and customer care.
• Highly skilled and expert proficiency level of diagnostic capabilities.
• Excellent judgement to escalate service or project issues in a timely and effective manner.
• Ability to multi-task and adapt to change.
• Ability to match resources to technical issues appropriately.
• Understanding of support tools, techniques, and how technology is applied to provide IT services.
• Self-motivated with the ability to work in a fast-moving, customer support environment.
• Display a positive attitude towards complex challenges and problems as well as routine maintenance and administration tasks.
• Comfortable with communicating with all levels of management, business, and technical users.
• Demonstrated ability to exercise judgement and work independently or as a member of a team.
• Ability to adapt to changes in work priorities while managing expectations and completing demands in a delivery-driven environment.
• Ability to develop workable implementation plans.
• Ability to work indiscriminately with various individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Educational and Professional Qualifications

• Bachelor’s degree in Information Technology or a closely related field is preferred.
• 7+ years of experience working in an internal system support environment with an emphasis on networking and system architecture design and implementation.
• Telecom experience a plus.
• Professional IT certifications such as MCP, MCSA, MCSE, VCA, VCP, CCNA, and CCNP preferred.

Reports to:

• Chief Technology Officer

Travel

• Travel, if applicable, is primarily locally during the business day. This role may involve occasional out-of-state travel, typically once per quarter.

About InterDev

At InterDev, we take pride in our proven track record of delivering unparalleled Information Technology Management Support and Security services. Over the years, we have consistently met the diverse needs of commercial businesses, government bodies, and nonprofits across the Southern and Mideastern regions of the United States. In addition to managing and hosting IT operations for our valued clients, we distinguish ourselves as pioneers in Geographic Information Services and cutting-edge Telecom/VoIP technologies.

We're committed to excellence, setting the bar high for service quality while proudly leading the way in our field. Our team at InterDev values its members and is fully devoted to: 

• Work/life balance
• Job satisfaction
• Professional development opportunities
• Health & wellness

We offer comprehensive benefits which include 401(k) with employer contributions, health, disability, and life insurance. We support our team members’ professional development with company funded continuing education programs, employee incentives, and hands-on experience in a wide variety of configurations, systems, and application environments.

Work Environment

This position operates in a professional office setting and involves regular use of standard office equipment, including computers, phones, and printers.

Physical Demands

The role is primarily desk-based, with extended periods of sitting and regular use of a computer and telephone. Occasional physical tasks may include lifting or moving light materials (up to 15 pounds).

Position Type and Expected Hours of Work

This is a full-time, non-exempt position. Days and hours of work are generally Monday through Friday, 8:30 a.m. to 5:30 p.m.

This role has requirements for in-person work.

Additional Eligibility Qualifications

Candidate must successfully complete background screening and drug screening upon acceptance of position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

AAP/EEO Statement

InterDev is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation based on the following protected classes: age (40 and older), race, color, national origin, ancestry, religion, sex, sexual orientation (including transgender status, gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. InterDev is dedicated to the fulfillment of this policy in regard to all aspects of employment, including, but not limited to, recruiting, hiring, placement, transfer, training, promotion, rates of pay, other compensation, termination, and all other terms, conditions, and privileges of employment.

InterDev values the diversity that military service brings to our workforce. Veterans, reservists, and National Guard members are encouraged to apply. Your service is valued here, and we welcome the opportunity to consider your application.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.