Program Manager

Description

About Interfaith Community Services:

At Interfaith, we empower individuals and families in need by providing essential resources and services with compassion and integrity. Together, we foster a community of hope, accountability, and dignity. 

Founded in 1979 in direct response to rising rates of hunger and homelessness in North San Diego County, Interfaith Community Services works to break the cycle of poverty and homelessness by Helping People Help Themselves. Interfaith is the most comprehensive nonprofit social services agency in North County, providing both immediate safety net services and long-term, life-changing programs designed to meet the holistic needs of people in crisis. Together, in partnership with 250+ diverse faith communities, more than 650 recurrent volunteers, and a growing staff of over 200, Interfaith provides a safe haven and pathway towards self-sufficiency for more than 17,000 community members annually. 

If you're passionate about making a difference and thrive in a service-driven environment, we invite you to be part of our mission!

What You'll Do:

In the Program Manager role, you’ll be responsible for the day-to-day operations, supervision, and performance of the assigned site and supportive services programs to support the mission of Interfaith Community Services. This includes oversight of client services, staff development, contract compliance, community partnerships, and reporting. The Program Manager ensures program goals are achieved and that services are delivered in a high-quality, trauma-informed, and client-centered manner.

This position oversees the Carlsbad Service Center (CSC) and associated programs. Responsible for daily operations, contract compliance, supervision of staff, and performance of work required to support the mission of Interfaith Community Services. 

• Supervise assigned site and all program activities and operations, including outreach, enrollment, placement, training, and follow-up for grants to ensure that all contract and projected goals are met across all funding streams.
• Provide direct supervision and leadership to staff, interns, and volunteers; ensure regular supervision, conduct performance evaluations, and support professional development through training and coaching. 
• Facilitate regular team meetings to review program performance, share updates, and reinforce compliance and quality service standards. 
• Ensure program compliance with funder and agency requirements, including maintain up-to-date client files, documentation, and internal tracking systems. 
• Build and maintain strong relationships with community partners, service providers, and local agencies to support client referrals, collaborative efforts, and visibility of the program.
• Participate in agency-wide leadership activities, policy development, and strategic planning initiatives.
• Serve as a liaison to internal departments (Facilities, IT, HR, Development, etc.) to ensure program and site operations run smoothly.
• Provide direct client services as needed, including triage, assessment, crisis intervention, case conferencing, and advocacy.
• Monitor all client databases to ensure accurate, timely, and complete data entry for performance reporting and quality assurance. 
• Maintain programmatic and client file compliance and perform quality assurance checks
• Work closely with departments within the agency to best meet the needs of clients
• Ensure timely submission of monthly, quarterly, and annual performance reports and billing documentation in coordination with the agency’s fiscal and administrative teams.
• Assist with grant writing, contract renewals, program design, and other strategic projects in collaboration with the department Director.  Assist with site-level budget oversight, including monitoring expenditures, reviewing fiscal reports, and ensuring budget alignment with program activities.
• Monitors all staff job performance, completes evaluations, ensures ongoing staff training and development, and participates in the hiring of staff for the department
• Address client crises and escalated situations with de-escalation support, trauma-informed interventions, and by modeling best practices for staff.
• Oversee and ensure compliance with safety and security protocols, including supporting staff with client de-escalation and other critical incidents.
• Perform additional duties as assigned.

Requirements

Who You Are:

You're passionate about making a lasting impact, whether supporting individuals directly or enhancing our organizational effectiveness. To thrive in this role, you'll: 

EXPERIENCE / EDUCATION

• Bachelor’s Degree in Social Services or related field; or equivalent combination of education and experience, required 
• 1+ years of experience in a supervisory role, required
• Experience in supportive services is required, with a strong background in housing navigation and case management for at-risk populations, including individuals experiencing homelessness, seniors, low-income families, and transition-age youth (TAY). 
• Knowledge of the North County San Diego coastal region and its local resources is highly preferred.
• Bilingual proficiency in English and Spanish is highly preferred.

SKILLSETS / ADDITIONAL REQUIREMENTS 

• Ability to establish and maintain professional boundaries with clients
• Must have knowledge of employment laws and regulations
• Ability to identify problems, research, and recommend resolutions
• Knowledge of program internal audit procedures, grant writing, and budgeting
• Strong organizational skills with the ability to meet a demanding workload
• Sensitivity to the cultural and socioeconomic characteristics of the population served
• Demonstrated experience managing multiple deadlines and      working effectively under pressure, using independent judgment to produce quality work under time constraints
• Demonstrated experience working with a collaborative team
• Proficiency in Microsoft Office Suite (Word, Excel, and Outlook) is required, along with experience using program-related databases such as Efforts to Outcomes (ETO), RTFH Clarity (HMIS), and the Community Information Exchange (CIE)/211 San Diego. Familiarity with data entry, reporting, and maintaining client confidentiality within these systems is essential.
• Ability to communicate effectively among a diverse workforce population and maintain sound working relations with all levels within the organization
• Work with a spirit of enthusiasm, teamwork, cooperation, and a sense of urgency
• Maintain a high degree of confidentiality over all matters in the course of business operations, including client and employee information
• Ability to multitask in an efficient, thorough, and prioritized manner
• Ability to work quickly, accurately, and independently
• Ability to anticipate needs, prioritize work, and solve problems

WORKING CONDITIONS / PHYSICAL REQUIREMENTS

• Must be able to perform work in an office setting 
• May be subjected to adverse conditions, including contact with hostile people
• Exposure to contagious diseases (hepatitis, HIV, tuberculosis, etc.)
• Exposure to unpleasant and noxious fumes, odors, dust, temperatures, noise and inclement weather 
• Must have the physical ability to sit for long periods of time, stand, walk, bend, kneel, and use hands, arms, and legs for dexterity and balance on a frequent basis 
• Occasionally lifts, carries, and balances objects weighing up to 30 pounds
• Pulls and pushes such objects as file drawers, computers, and similar office equipment and supplies
• Prioritizes and multi-tasks work and projects requiring good memory, concentration and analytical thinking
• Occasionally is required to perform the safe operation of a vehicle, office equipment and machines, and recognize and abate safety hazards within the workplace
• Must be able to hear, see, including distinction of colors, read and communicate verbally and in writing frequently with a wide range of people from divergent socio-economic backgrounds and origins
• The noise level in the work environment is usually low

Location: Carlsbad-Onsite

Salary: $72,000-$75,000

Hours: Monday-Friday: 7am-4pm.

EMPLOYMENT BENEFITS

· Paid Time Off

· Paid Holidays – 13 scheduled

· Flexible Work Schedules

· Medical, Dental, and Vision Insurance

· AD&D / Group Life Insurance

· Flexible Spending Accounts – Medical and Dependent Care

· Matched 401(k) Retirement Plan

· Early Release Days!

· Work Anniversary Bonuses

· Tuition Reimbursement and Public Service Loan Forgiveness Eligibility

· Employee Assistance Plan (EAP)

· Home Ownership Assistance Program

· Casual Work Environment

· Professional Growth and Career Development Opportunities

Interfaith is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, religion, pregnancy, marital status, affectional or sexual orientation, gender identity or expression, genetic information, disability, nationality, sex, veteran status, or any other characteristic protected by federal, state or local law. In addition, Interfaith will provide reasonable accommodations for qualified individuals with disabilities.