Manager, Account Management

As a Manager in Account Management at Ironclad, your role will involve overseeing and optimizing sales processes to drive revenue growth and maintain customer retention. You’ll also be leading the recruitment and development of a high-performing team of Account Managers, empowering them with systems that facilitate their success. Your leadership will extend to tracking key growth metrics, fostering a positive and collaborative culture, and working closely with the Sales Leadership Team to achieve your goals.

To be considered for the Manager, Account Management position at Ironclad, you should have at least 5 years of sales experience in a B2B SaaS environment, with a preference for candidates who have 1 or more years in management. A proven track record of meeting quotas and the ability to train others will be instrumental, alongside strong interpersonal skills and a strategic approach to building sales processes.

Ironclad is committed to fostering an environment of continuous learning and career advancement. As a Manager in Account Management, you'll be provided with comprehensive training resources and mentorship opportunities. Plus, you’ll be encouraged to refine your skills and innovate within your role, taking initiatives that not only contribute to your personal growth but also strengthen Ironclad’s position in the market.

The On-Target Earnings (OTE) range for the Manager, Account Management position at Ironclad is between $220,000 and $260,000. This range reflects the minimum and maximum potential earnings for this role and will depend on various factors such as individual performance and proficiency, and is inclusive of equity awards as part of Ironclad's competitive total rewards package.

At Ironclad, you can expect a highly collaborative and inclusive work culture. Recognized as a Great Place to Work, we prioritize a positive environment where innovative ideas are welcomed, teamwork is encouraged, and your contribution to nurturing a performance-driven culture is valued. We focus on building a supportive community and celebrating diversity, which all play a crucial role in achieving our shared success.

When discussing your management style, it's beneficial to emphasize your collaborative approach, how you prioritize open communication, and your focus on fostering a positive team culture. Explain how you adapt your style to the team’s unique dynamics and provide specific examples of how you’ve empowered team members in the past.

Highlight various strategies, such as optimizing sales pipelines, implementing best practices in sales training, and leveraging data analytics to identify growth opportunities. Be prepared to discuss any specific achievements that illustrate your success in driving revenue growth, showing how your experience aligns with the goals of Ironclad.

Discuss how you gather feedback from both customers and your team, and how this information informs your strategies. Mention techniques like regular training sessions and encouraging open lines of communication, which enable your team to stay agile and responsive to customer requests and challenges.

Share your experience in identifying top talent, your approach to recruitment, and how you cultivate a culture of development within your team. Talk about specific programs you've implemented or training you've conducted to help your team members grow into high performers.

Explain your approach to performance management, emphasizing constructive feedback and coaching. Illustrate how you identify the root cause of underperformance and your strategies for supporting employees to improve their performance while maintaining morale.

Provide a specific example where you managed multiple stakeholders and complicated dynamics. Elaborate on how you engaged with executive decision-makers, handled objections, and ultimately delivered customer value, showcasing your adeptness in high-stakes negotiations.

Discuss key performance indicators such as revenue growth, customer retention rates, and sales cycle duration. Highlight how analyzing these metrics helps you make informed decisions and adapt strategies to drive your team's success toward achieving the goals set for Ironclad.

Highlight the importance of recognition, open communication, and team-building activities. Explain how you help create an environment where each team member feels valued and motivated to contribute, thus enhancing overall performance and collaboration.

Share your familiarity with various sales enablement and CRM tools that streamline operations. Emphasize your experience in customizing these solutions to fit your team’s needs, ensuring efficiency and focus on closing deals.

Discuss your proactive approach to market analysis, continuous learning, and innovation within your sales strategies. Highlight your resilience and how you pivot quickly to maintain performance and seize new opportunities amid shifting market conditions.