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Senior Product Manager - Agentic AI & Observability Solutions

About ITRS Group

ITRS Group is a leader in real-time monitoring, observability, and automation solutions for financial services, ensuring mission-critical systems remain resilient, secure, and optimized. As we expand into AI-driven automation, we are looking for a Senior Product Manager to lead the development of agentic AI capabilities that integrate IT telemetry, AIOps, and self-healing automation to drive operational efficiency for banks, trading firms, and financial institutions.

About the Role

We are looking for a Senior Product Manager with deep expertise in AI-driven observability, IT automation, and financial services operations to drive the development and adoption of our next-generation AI-powered monitoring and automation platform. This role will focus on defining the product roadmap, collaborating with engineering teams to build AI-driven automation solutions, and working directly with financial services clients to ensure we are client needs driven in our approach.

This role reports into the Chief of Product and the role can be hybrid Chicago / New York.
Approx. Salary for this role will be: $115,000 - $170,000 p/a

Key Responsibilities

Product Strategy & Vision

  • Define and execute the product strategy for AI-driven observability, AIOps, and agentic automation solutions tailored for financial institutions.
  • Align AI automation capabilities with banking IT, trading platforms, and real-time transaction monitoring use cases.
  • Identify customer aspiration and pain points in real-time monitoring, infrastructure management, and operational automation.

AI & Observability Product Development

  • Work with engineering teams to develop an AI-driven observability and automation platform, leveraging:
    • Telemetry ingestion (Kafka, OpenTelemetry, Fluentd).
    • Streaming analytics (Flink, Spark, CEP engines).
    • AI-driven anomaly detection & automation (AutoGPT, LangChain, MLflow, TensorFlow).
    • Event-driven automation (Terraform, Ansible, ServiceNow, AIOps).
  • Define technical requirements and architecture priorities for engineering teams.
  • Partner with data scientists to improve AI-driven predictive analytics, anomaly detection, and root cause analysis.

Customer & Market Engagement

  • Collaborate with banks, trading firms, and financial services IT teams to understand operational challenges.
  • Develop use cases for AI-driven observability, fraud detection, self-healing infrastructure, and compliance monitoring.
  • Work closely with sales and customer success teams to drive adoption and demonstrate product value.
  • Represent ITRS at industry conferences, financial technology summits, and AI automation forums.

Go-to-Market & Commercialization

  • Define pricing models for AI-driven automation solutions.
  • Partner with marketing and sales teams to create compelling product messaging and positioning.
  • Collaborate on pilot programs with key banking clients to validate real-world impact.

What We're Looking For

✅ Must-Have Skills & Experience

  • 10+ years of product management experience in observability, AI automation, AIOps, or IT operations for financial services.
  • Deep understanding of banking IT architectures, including trading systems, core banking, risk management, and fraud detection.
  • Experience working with AI-driven monitoring, predictive analytics, or automation tools.
  • Hands-on experience with telemetry data (logs, metrics, traces) and IT infrastructure monitoring (e.g., OpenTelemetry, Prometheus, ELK, Splunk, ITRS Geneos, Datadog, Dynatrace, etc.).
  • Knowledge of AI/ML frameworks (TensorFlow, PyTorch, MLflow) and automation tools (Terraform, Ansible, ServiceNow ITSM).
  • Technical background or strong understanding of software engineering, cloud infrastructure, and DevOps.

Bonus Skills

  • Experience in AIOps or intelligent automation.
  • Understanding of real-time streaming architectures (Kafka, Flink, Kinesis).
  • Knowledge of agentic AI systems and decision-making frameworks (LangChain, AutoGPT).
  • Familiarity with cloud-native financial services architectures (AWS, Azure, GCP).

Average salary estimate

$142500 / YEARLY (est.)
min
max
$115000K
$170000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Product Manager - Agentic AI & Observability Solutions, ITRS

Join ITRS Group as a Senior Product Manager for our Agentic AI & Observability Solutions. We are on a mission to revolutionize real-time monitoring and automation for financial services. This unique role focuses on AI-driven technologies that optimize operations for banks and trading firms. If you have a passion for automation and a knack for product strategy, this could be the perfect fit for you! Your primary responsibilities will include defining the product roadmap and collaborating closely with our talented engineering teams to build AI-enhanced automation solutions that directly address client needs. You will also engage with customers to deeply understand their challenges and help us tailor solutions that truly make an impact. Your experience in financial services, along with your expertise in observability and AIOps technologies, will be crucial as we develop next-generation monitoring capabilities. With a hybrid work model based in either Chicago or New York, you'll have both flexibility and the chance to work in a dynamic team environment, reporting directly to our Chief of Product. We're looking for someone with at least a decade of product management experience coupled with a strong technical background in AI and IT operations. If you're ready to shape the future of operational efficiency within the financial sector, we encourage you to apply and join our innovative team at ITRS Group!

Frequently Asked Questions (FAQs) for Senior Product Manager - Agentic AI & Observability Solutions Role at ITRS
What are the key responsibilities of a Senior Product Manager at ITRS Group?

As a Senior Product Manager at ITRS Group, you will be responsible for defining the product strategy for AI-driven observability and automation solutions tailored to financial institutions. You'll work closely with engineering teams to develop cutting-edge technologies that enhance operational efficiency while engaging with clients to understand their real-time monitoring challenges.

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What qualifications are necessary for the Senior Product Manager role at ITRS Group?

To qualify for the Senior Product Manager position at ITRS Group, you should have at least 10 years of product management experience focused on observability, AI automation, or IT operations within the financial services. A deep understanding of banking IT architectures and hands-on experience with AI and telemetry data solutions are also critical.

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How does the Senior Product Manager at ITRS Group engage with customers?

The Senior Product Manager at ITRS Group is expected to engage deeply with customers by collaborating with banks and trading firms to identify their operational challenges, ensuring that our solutions are client-driven. Developing use cases for AI-driven observability will be an integral part of this role.

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What technologies will the Senior Product Manager be working with at ITRS Group?

In the Senior Product Manager position at ITRS Group, you will leverage technologies such as Kafka, OpenTelemetry, and TensorFlow. You'll also utilize automation tools like Terraform and Ansible, allowing you to help develop an AI-driven observability and automation platform that serves the needs of financial institutions.

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What is the salary range for the Senior Product Manager position at ITRS Group?

The Senior Product Manager position at ITRS Group offers a competitive salary range of $115,000 to $170,000 per annum, reflecting the significant experience and expertise required for this key role in our company.

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Common Interview Questions for Senior Product Manager - Agentic AI & Observability Solutions
Can you explain your experience with AI-driven observability?

In responding to this question, highlight your specific experiences working with AI technologies in observability. Describe the projects you've managed, the challenges you faced, and the outcomes achieved, especially in financial environments.

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How do you prioritize product features based on customer feedback?

When answering, discuss your approach to collecting and analyzing customer feedback. Explain how you assess market needs against your product vision and prioritize features that provide the most value while aligning with business objectives.

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What strategies have you used to drive successful product launches?

Talk about the frameworks you utilize, whether it's a phased approach, stakeholder involvement, or utilizing pilot programs. Provide examples of past successful launches and the methodologies that contributed to their outcomes.

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How do you stay updated with trends in AI and observability?

Explain how you leverage industry publications, conferences, webinars, and online courses to keep your skills sharp. Discuss any specific resources or networks you engage with that help you remain current in AI-driven technology.

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Describe a time when you had to collaborate with engineering teams.

Provide a specific example of a project where collaboration was key. Discuss how you communicated product requirements and addressed engineering concerns to ensure timely delivery and alignment on goals.

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How do you handle conflicting priorities from stakeholders?

In your answer, detail your approach to managing stakeholder expectations and the processes you implement to navigate conflicting priorities. Highlight the importance of effective communication and compromise.

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What metrics do you consider important for product success in financial services?

Discuss key performance indicators (KPIs) relevant to financial services products, such as customer adoption rates, usage metrics, and impact on operational efficiency. Emphasize how you use these metrics for ongoing product iterations.

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What experience do you have with telemetry data and monitoring solutions?

Detail your past experiences handling telemetry data, the tools you've used, and how this experience is applicable to developing observability solutions at ITRS Group.

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How do you approach defining a product roadmap?

Explain the methodology you typically use when defining a product roadmap. Discuss how you align it with company objectives and how you gather data to make informed decisions about product features and timelines.

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What skills do you think are essential for a Senior Product Manager in this role?

Highlight critical skills such as strong communication and collaboration abilities, deep technical knowledge in AI and IT operations, and a strategic mindset to align product development with market needs.

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DATE POSTED
March 13, 2025

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