Product Lead, New Product (B2B GenAI platform) - job 1 of 7

To excel as a Product Lead for Propelix at Jerry, you should embody a blend of skills including systems thinking, initiative, and stellar organizational abilities. The ideal candidate will have a mix of structured problem-solving experience coupled with a solid background in building products within a B2B SaaS startup. Communication is crucial as you will be interacting with both technical and non-technical stakeholders across various channels to understand customer needs fully and implement tailored solutions.

The role of Product Lead at Jerry emphasizes driving the success of Propelix by engaging directly with early customers, refining our product-market fit, and overseeing the implementation process for new features. As a key player between the market and product development teams, you will gather customer insights that will lead to the creation of impactful features and integrations, ensuring both immediate and long-term customer satisfaction within the B2B GenAI platform space.

At Jerry, expect a culture steeped in innovation, collaboration, and continuous learning. You’ll be part of a team composed of ambitious go-getters who encourage each other and are united in the goal of solving real-world problems. The atmosphere is supportive and challenging, yet filled with passion and curiosity, allowing you to grow both personally and professionally while working on the cutting edge of AI technology.

Jerry, through its Propelix platform, stands at the forefront of the B2B GenAI market by leveraging its successful AllCar™ app technology. With a $2 trillion market size and the capacity for significant growth, Jerry aims to enhance operational efficiencies for businesses, particularly in the insurance sector. Our advanced prompt engineering capabilities are designed to empower organizations to seamlessly incorporate AI into their workflow.

The preferred educational background for the Product Lead position at Jerry is a Bachelor's degree in a discipline that emphasizes critical thinking and problem-solving, ideally within a technical or analytical field. This foundation, combined with hands-on experience in B2B SaaS product development and structured problem-solving, can prepare candidates to thrive in this fast-paced environment.

Propelix at Jerry is aimed at a diverse range of industries, but initially focuses on the insurance sector, where our GenAI prompt engineering platform is set to revolutionize customer engagement and operational efficiency. By targeting businesses that value innovation and efficiency, Jerry provides custom solutions that adapt to varying client needs and enhance their operational capabilities.

Growth opportunities within Jerry for the Product Lead are abundant due to the startup's rapidly expanding market presence and innovative product offerings. As you steer Propelix from its inception to a recognized leader in B2B GenAI platforms, you will gain invaluable experience that positions you for future leadership roles. With the support of seasoned industry veterans, your career development is prioritized through mentorship and ongoing learning.

When prioritizing customer feedback, I employ a systematic approach that involves categorizing feedback into themes and assessing each theme's impact on overall customer satisfaction and product functionality. Engaging with customers directly and gathering their insights allows me to create a prioritized roadmap that effectively addresses their needs while aligning with strategic business goals.

In a previous role, I discovered through market research that our initial product offering did not adequately meet the evolving needs of our target audience. I organized a team brainstorm to address this misalignment and subsequently pivoted our strategy based on customer desires, which led to increased user engagement and overall satisfaction. The key was agile decision-making and actively listening to our customer base.

When faced with disagreement among team members regarding product direction, I advocate for a structured discussion that ensures all voices are heard. I facilitate an open dialogue, encourage data-backed arguments, and propose a collaborative evaluation of alternatives. Often, finding a median solution that incorporates diverse perspectives leads to stronger outcomes and team cohesion.

To achieve product-market fit for Propelix, I would employ a combination of qualitative and quantitative research methods to gather deep customer insights and analyze market trends. Building MVPs (Minimum Viable Products) based on customer feedback, closely monitoring engagement metrics, and iterating on the product based on user testing would be central to this strategy, helping reinforce the resonance between Propelix and its audience.

Key metrics for measuring Propelix's success would include customer acquisition rates, user engagement levels, retention rates, and overall customer satisfaction scores. Additionally, qualitative measures such as Net Promoter Score (NPS) can provide valuable insights into customer loyalty and product perception, guiding future enhancements and strategic decision-making.

Ensuring effective communication among cross-functional teams involves establishing clear channels and regularly scheduled updates. I emphasize the importance of collaboration and utilize tools such as project management software to keep everyone informed. Fostering a culture of transparency, where team members feel comfortable sharing insights, challenges, and successes, drives productive dialogue and project alignment.

In a former role, I harnessed data analytics to evaluate user behavior on our platform. By tracking engagement patterns and identifying usage drop-off points, I was able to pinpoint features that required improvement. This data-driven approach led to targeted enhancements in functionality that significantly increased user satisfaction and retention.

I advocate for an iterative approach to product development, which incorporates user feedback at every stage. Starting from ideation, I focus on building prototypes for testing, collecting input through pilot programs, and iteratively refining the product before the full launch. This ensures that the final product aligns well with user expectations and market demands.

To stay current with trends in AI and product development, I dedicate time each week to reading industry reports, engaging with thought leaders through webinars and podcasts, and participating in relevant online communities. Networking with peers and experts allows me to glean firsthand insights, which I apply to my work, ensuring that Propelix remains at the forefront of innovation.

I believe Propelix is essential for businesses because it provides customizable AI solutions that enhance operational efficiency and customer interaction. In an age where quick and meaningful engagement is paramount, Propelix helps businesses leverage technology to improve their processes, mitigate risks, and ultimately drive better results, particularly in industries like insurance where customer relationships are vital.