Customer Success Manager - Legal
About us
At Jigsaw, we’re on a mission to transform the way professional services and financial institutions work. We do this by helping our clients organise, visualise and use their data (think Figma or Canvas but for the ‘City’). Our clients include the world’s biggest consultancies, leading financial institutions and top law firms.
Jigsaw was founded by two seasoned entrepreneurs, Stephen and Travis. This is their second venture together; their first was acquired by a US private equity firm and went on to become a billion-dollar company and a household name in professional service firms across the world. Jigsaw is now on a growth trajectory few Series A companies achieve - putting us in the top quartile SaaS companies globally. Today we proudly serve thousands of users from nearly two hundred businesses worldwide, who love our products and use them everyday.
But we’re only getting started! We have ambitious goals and we’re looking for talented people to help us achieve them.
Why join us?
We're not about the corporate grind; instead, we thrive on creativity, enthusiasm, and a touch of humour to make magic happen.
We hire people with high ownership and a bias for action. Then we trust and empower them to do their best work.
About the role
You’ll be the trusted point of contact for our legal clients. You’ll get to develop and maintain long-term relationships with some world renowned brands, and be their internal advocate and problem solver.
Working in a start-up presents variety and multiple opportunities to take on additional responsibilities to expand beyond your normal role. Things can move fast and we’re looking for someone flexible and driven, with a natural ability to learn and quickly adapt. This is a fantastic opportunity to springboard into the exciting world of entrepreneurialism, offering potential for fast career growth and in-depth exposure to starting and growing a business.
This is not just a job. If you are motivated, enjoy working in a dynamic team environment and would like to be part of the technology revolution, we’d like you to join us on our journey.
You'll get to...
Serve as the main point of contact within Jigsaw, collaborating with internal teams and relaying information as necessary
Manage product trials, including training and collating feedback
Assist with customer queries and requests in a timely manner
Conduct periodic customer health-checks, identifying renewal risk and opportunities for upsell
Strategise with the customer to align goals, promote adoption, and drive value
Maximise retention and annual increases
Support customers in their onboarding and account set up
Train end-users and other trainers
You'll need...
Excellent verbal and written communication skills, both internally and with external stakeholders
An ability to work in an incredibly fast paced environment and ‘think on your feet’
Strong organisational skills
An ability to adapt, multi-task and prioritise responsibilities
Positive and high energy
A problem solving mind-set
Legal Customer Success experience
To be a team player and self-motivator
A proven track record of achieving and exceeding goals
Average salary estimate
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Are you ready to make an impact as a Customer Success Manager - Legal at Jigsaw in New York? At Jigsaw, we’re reshaping how professional services and financial institutions engage with their data, creating an innovative platform that resonates with top law firms and renowned brands. In this role, you will be the trusted point of contact for our legal clients, forging long-term relationships and acting as their advocate and problem solver. Your day-to-day will involve managing product trials, training users, and addressing customer queries all while collaborating across teams to ensure seamless communication. Imagine being part of a dynamic team environment that encourages creativity and embraces a touch of humor amidst the fast-paced startup vibe! You won’t just be filling a position; you’ll embark on a journey of personal and career growth. As you develop strategies with customers, identify opportunities for upselling, and maximize retention rates, you’ll also be cheering on their success! At Jigsaw, our ethos is built on trust and empowerment, and we’re passionate about cultivating a workplace where everyone can thrive and contribute to our ambitious goals. If you’re ready to dive into the technology revolution and leverage your legal customer success experience, your adventure starts here with us!
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