Seasonal Repair Service Specialist - job 2 of 3

As a Seasonal Repair Service Specialist at Safelite, your main responsibilities include repairing vehicle glass, such as chips and cracks, managing customer documentation with our Mobile Resource Management technology, and maintaining a clean and safe environment while you work. You’ll also be involved in proactive customer communication and vehicle care, ensuring a professional experience during service.

To qualify for the Seasonal Repair Service Specialist position at Safelite, you need to have a High School Diploma or equivalent, a valid state-issued driver’s license, and the ability to complete our comprehensive training program. Flexibility in working hours, comfort in various weather conditions, and the ability to lift up to 50 lbs are also necessary.

Absolutely! At Safelite, we provide a robust paid training program for our Seasonal Repair Service Specialists, ensuring you gain the necessary skills to repair auto glass effectively, even if you have no prior experience. You'll learn directly from experienced technicians and leaders.

As a Seasonal Repair Service Specialist at Safelite, you can expect a competitive weekly base pay starting at $19.60/hour, a comprehensive benefits package worth over $10,000 annually, PTO, paid volunteer days, and up to $5,250 reimbursed for tuition annually. We value your time and offer support for both work and life commitments.

A typical day for a Seasonal Repair Service Specialist at Safelite involves traveling to customer locations to evaluate and repair vehicle glass, managing schedules and work orders, engaging in customer interactions, and ensuring a clean workspace both inside the vehicle and at the shop. You’ll also receive hands-on training that helps build your skill set throughout the day.

When answering this question, highlight any previous experiences in manual tasks or customer service roles. Emphasize your willingness to learn and adapt, as Safelite values a positive attitude and accountability above all. Mention how you've successfully handled tools or equipment in past roles, even if unrelated.

Demonstrating organizational skills is key here. Explain your process for assessing job urgency and how you would utilize the Safelite Mobile Resource Management technology to track and manage your tasks effectively. Highlight the importance of customer communication during busy periods.

Use the STAR method to describe a situation where you listened to a customer’s concerns, empathized, and worked towards a solution. Focus on your communication skills and how you maintained professionalism as a reflection of your fit for the Seasonal Repair Service Specialist role at Safelite.

Discuss your awareness of safety protocols, including the use of personal protective equipment and adherence to company driving policies. Mention specific situations where you followed safety guidelines in previous roles and how you aim to create a safe environment for yourself and customers.

Express your enthusiasm for being part of an inclusive company culture that values diversity and growth. Explain how Safelite's commitment to development and community involvement aligns with your values and career aspirations, especially within the Seasonal Repair Service Specialist role.

Explain your adaptability to changing environments and how you've previously coped with outdoor conditions in past experiences. Assurance of your reliability and commitment to customer service, no matter the weather, is crucial for a Seasonal Repair Service Specialist at Safelite.

Highlight the collaborative nature of the workplace and how effective communication and support among team members lead to better service. Discuss a scenario where teamwork positively impacted your productivity or the customer experience.

Share your eagerness to embrace new challenges and emphasize the importance of hands-on learning. Discuss any instances where you’ve quickly adapted to new tasks and your perspective on ongoing education as part of your role at Safelite.

Provide an example that showcases your physical capability along with safety awareness when handling heavy objects. Discuss any techniques or tools you used to ensure safety and efficiency, linking it back to the responsibilities of a Seasonal Repair Service Specialist.

Focus on the satisfaction of solving problems and making a tangible difference in customers' lives through your skills. Talk about how customer feedback and the tangible results of your work as a Seasonal Repair Service Specialist contribute to your motivation.