Patient Care Coordinator LPN/LVN

The Patient Care Coordinator LPN/LVN at Emerald Coast Hospice plays a crucial role in overseeing day-to-day operations at the hospice site. This includes scheduling visits for nurses and social workers, ensuring timely patient care, and facilitating interdisciplinary team meetings. You will also be responsible for gathering information for patient referrals and confirming patient eligibility for Medicare and commercial insurance.

To qualify for the Patient Care Coordinator LPN/LVN role at Emerald Coast Hospice, candidates must hold a degree from an approved school of Practical Nursing and be licensed in the state of employment. Additionally, you should have two years of direct patient care experience, preferably in hospice or home health, along with three to five years of administrative experience.

Emerald Coast Hospice promotes a culture centered around empathy, humility, and servant leadership. As a Patient Care Coordinator LPN/LVN, you will work in a supportive and compassionate atmosphere where your contributions are valued and where innovation in patient care is encouraged. You'll be a part of a team that is committed to providing high-quality care during critical times.

Emerald Coast Hospice provides a comprehensive benefits package including health insurance, a 401k plan, tuition reimbursement, and paid time off. In addition, employees can participate in a fleet program, receive mileage reimbursement, and have opportunities for professional growth and development, all contributing to a rewarding career.

Emerald Coast Hospice values continued education and professional development for its team members. As a Patient Care Coordinator LPN/LVN, you will have access to various opportunities for skill enhancement and career advancement, including workshops, training sessions, and mentorship programs that facilitate both personal and professional growth.

When answering this question, be specific about your roles and responsibilities in previous positions. Highlight your direct patient interactions, any challenges you faced, and how you addressed them. Emphasize your understanding of hospice care principles and how you provide emotional support to patients and families.

Discuss your organizational skills and how you prioritize tasks. Mention any scheduling tools or software you’ve used, and explain how you coordinate with team members to ensure all patient needs are met efficiently and effectively.

Explain your approach to teamwork and communication. Highlight experiences where you’ve had to work with different professionals, and describe any specific strategies you've implemented to ensure clear and constructive communication.

Share your empathetic approach and any techniques you use to maintain sensitivity during difficult conversations. Discuss the importance of active listening and providing emotional support to both patients and families.

Describe a specific situation where unexpected changes occurred. Illustrate your adaptability, problem-solving skills, and how you ensured patient care was not compromised during this time.

Detail your familiarity with Medicare processes and how you verify insurance eligibility efficiently. Discuss your organizational skills and attention to detail in maintaining accurate patient records.

Discuss your role in facilitating these meetings, preparing agendas, and taking notes. Highlight your ability to ensure that all team members have input and that patient care plans are effectively communicated and executed.

Reflect on your passion for providing compassionate care and making a difference in patients' lives. Share personal experiences or stories that inspire you to work in hospice, showcasing your commitment to the field.

Explain your time management techniques, such as prioritizing tasks, setting realistic deadlines, and using productivity tools. Provide an example of how you’ve successfully balanced multiple responsibilities in a previous position.

Identify essential qualities such as empathy, communication skills, organizational prowess, and the ability to work collaboratively. Explain why these attributes are vital for success in hospice care and how you embody them.