VP Product

As the leader in responsive healthcare operations, Kontakt.io reimagines how hospitals manage resource allocation, capacity, and care delivery operations and coordination. 

We contextualize the movements of patients, staff, and equipment, leveraging RTLS with existing systems like EMRs. Using AI, we transform data into insights, automation, and actions. We uncover hidden inefficiencies and ensure patients and staff are safe, seen, and valued. Our use cases cover medical devices, clinical space, staff workflow, and patient flow domains to better orchestrate the entire end-to-end care delivery operation.

Deployed in over 250 hospitals, including HCA, Mercy Health, NGHS, and the VA, our impact is clear: hospitals reduce equipment needs through higher utilization rates, shorten patient length of stay by optimizing flow and discharge processes, and enhance nurse retention by improving staff safety and reducing burnout. Saving hospitals millions with a proven 10x ROI.

POSITION OVERVIEW

As a member of the Executive Leadership Team and reporting to the CEO, the VP of Product will work closely with a high-performing management team to drive the continued growth and success of Kontakt.io. The ideal candidate is a deeply technical product leader with strong go-to-market (GTM) acumen and a proven track record in B2B SaaS growth from the scale-up stage ($30M-$150M+ ARR). This individual must fully embrace the 4 Ps of product—product, price, place, and promotion—and have experience managing multiple products in a portfolio. They are passionate about building and scaling category-defining solutions, with expertise in AI-driven innovation and agent-based systems.

The VP of Product will be an opinionated, collaborative leader who is motivated to impact care delivery and embraces Kontakt.io’s virtues (people-first, effective, innovative, simplicity wins, no ego).

• Strategic Product Leadership:
• Own and develop the product roadmap to align with the company’s business goals, customer needs, and growth strategy.
• Work cross-functionally with engineering, design, and GTM teams to deliver high-impact, scalable products.
• Ensure products leverage agentic AI/automation capabilities to create differentiated value.

• Execution Excellence:
• Launch a new AI-native product line that aligns with Kontakt.io’s vision and growth objectives.
• Advance the existing RTLS offering to maintain market leadership and improve customer outcomes.
• Establish processes and KPIs to ensure timely and high-quality delivery of products.
• Monitor and optimize product ROI through rigorous measurement of performance metrics.

• Customer-Centric Growth:
• Define and prioritize customer problems and opportunities through close collaboration with sales, customer success, and end-users.
• Build strong partnerships with marketing to shape the narrative for multi-product positioning and category creation.

• Team Leadership:
• Manage and scale a high-functioning team of 8, including product managers and designers, ensuring effective collaboration across functions.
• Recruit, mentor, and retain top product talent with a focus on ownership, growth, and accountability.
• Collaborate effectively with remote teams, particularly in Europe.

• Product Launches: Successfully deliver a new AI-native product line that drives massive ARR growth and enhances Kontakt.io’s competitive position.
• Product Optimization: Advance the existing RTLS offering to improve adoption, customer satisfaction, and measurable ROI for customers.
• Roadmap Execution: Deliver on >90% of the committed product roadmap with measurable business and customer impact.
• Team Metrics: Build a collaborative, high-output team culture, improving metrics such as time-to-market, cycle time, and % roadmap delivered vs. committed.
• Customer Impact: Drive measurable customer and business outcomes, including increased NPS, reduced churn, and ARR growth.

• Enterprise SaaS Expertise:
• Proven track record scaling multi-product B2B SaaS businesses from $20M to $100M+ ARR.
• Experience leading product organizations in fast-growing, global companies.

• Technical Leadership:
• Deep technical understanding of AI/ML, agent-based systems, and cloud-native architectures.
• Familiarity with hardware products and solutions is a strong plus.
• Comfortable collaborating on architectural decisions with engineering leadership.
• Data-driven mindset, passionate about transforming insights into action.

• Customer-Centric Growth:
• Experience driving GTM success with strong understanding of pricing, positioning, and buyer journeys.
• Deep empathy for end-users and the ability to translate customer needs into impactful solutions.

• Leadership and Collaboration:
• Skilled in managing cross-functional teams across multiple geographies, including Europe.
• Track record of recruiting, coaching, and retaining world-class product teams, including designers.
• Strong executive presence and ability to influence internal and external stakeholders.

• Industry Knowledge:
• Healthcare experience is nice to have but not required.
• Passionate about leveraging technology to solve meaningful problems, ideally in complex operational domains.

• Mindset and Values:
• Resourceful, entrepreneurial mindset with a focus on frugality and impact.
• Thrives in high-growth, fast-paced environments.

• Based within commuting distance of NYC (minimum 4 days/week in Manhattan office).
• Ability to travel internationally (quarterly visits to Poland).

This is a unique opportunity to join a mission-driven organization and drive growth and innovation in healthcare technology. If you’re ready to lead Kontakt.io into its next stage of growth, we want to hear from you.