Overnight Hotel Night Auditor- Fairfield Inn & Suites, New Bedford, MA

As an Overnight Hotel Night Auditor at Fairfield Inn & Suites, your primary responsibilities include managing the front desk operations during the night shift, performing daily closing procedures, and conducting essential accounting functions. You will also ensure guests have a comfortable experience and address any concerns they may have.

To apply for the Overnight Hotel Night Auditor position at Fairfield Inn & Suites, you should possess basic computer skills and a fundamental understanding of math. While previous hotel or accounting experience is a plus, it is not mandatory. A willingness to learn and work independently during overnight shifts is essential.

The Overnight Hotel Night Auditor at Fairfield Inn & Suites works from 11 PM to 7 AM, so it's vital to be available during these hours, including weekends. This schedule allows for a quiet work atmosphere and the chance to interact with guests who may require assistance during late hours.

Absolutely! Working as an Overnight Hotel Night Auditor at Fairfield Inn & Suites presents numerous growth opportunities. The company offers extensive training and an annual review program that can help you advance within the organization and potentially take on new roles in the hospitality field.

As an Overnight Hotel Night Auditor at Fairfield Inn & Suites, you'll enjoy numerous employee benefits including a 401K matching program, brand-wide hotel room discounts, and referral bonuses. Additionally, you can take advantage of growth opportunities and retention bonuses, making your experience with us rewarding.

To ensure a smooth overnight shift as a Night Auditor, it’s important to have a well-organized routine. This includes completing daily reports promptly, checking-in late guests efficiently, and preparing for any potential issues that may arise during the night. Make sure to stay alert and attentive to guests' needs.

When handling a difficult guest situation, it’s crucial to stay calm and listen actively to their concerns. For instance, a guest may be unhappy with their room; I would acknowledge their feelings, offer a solution such as a room change, and ensure they leave satisfied. The key is to focus on positive communication.

Important accounting skills for an Overnight Hotel Night Auditor include basic mathematics knowledge and familiarity with accounting software. It's essential to perform nightly reconciliations effectively, so being detail-oriented and accurate when counting cash and managing transactions is vital.

To manage multiple responsibilities during a busy overnight shift, prioritize tasks and stay organized. I would use checklists to keep track of essential duties, ensure that front desk operations run smoothly, and provide excellent customer service. Effective time management and adaptability are also crucial.

Customer service is vital in the role of Night Auditor because it directly impacts guest satisfaction. As the point of contact during overnight hours, providing a warm and attentive service helps create a positive experience, encouraging guests to return and recommend the hotel.

Handling the stress of overnight hours requires good self-care practices and time management. I would ensure I had a regular sleep routine and use breaks wisely to recharge. Staying organized and having effective communication with coworkers can also help alleviate stress during busy periods.

Effective communication with guests involves active listening and empathy. I would greet guests warmly, maintain eye contact, and provide clear information about hotel services. I would also encourage open dialogue so that guests feel comfortable sharing their needs or concerns.

Maintaining cleanliness in the hotel lobby involves regular checks and attention to detail. I would ensure that any litter is picked up promptly, surface areas are wiped down, and that the lobby looks inviting for guests. It’s important to create a pleasant atmosphere right from their entry.

Adapting to working alone during the night shift involves being self-reliant and proactive. I would familiarize myself with all procedures and prepare for potential scenarios, ensuring I can handle them independently. Additionally, fostering a strong relationship with the team during day shifts can create a supportive environment.

What motivates me to work as a Night Auditor is the unique challenge of the role. I enjoy the independence of working at night, the opportunity to engage with guests on a personal level, and the satisfaction of ensuring everything runs smoothly during quieter hours. Contributing to a guest's positive experience is rewarding.