Learner Success Manager, English Speaker (Remote)

Be Part of Our Mission 

Learnlight is an EdTech company that’s passionate about putting trainers at the heart of the learning experience because that’s what delivers life-changing impact. We use award-winning technology to deliver language, intercultural and communication skills training online and on the ground, to learners in more than 180 countries. Since our early years as a digital start-up, we’ve worked with hundreds of blue chips and international institutions across the world. Our communication skills training is used by more than 1,500 companies and by over 700,000 workplace learners, setting them apart in an increasingly complex and global business environment. 

Your Career Opportunity 

In this exciting new career opportunity, you’ll be reporting to the Team Leader in Learner Success Management on full-time hours and working from home remotely.

As a Learner Success Manager, you’ll have a direct impact on supporting Learnlight learners to reach their goals with the best satisfaction possible. Collaborating with our Client Success Management (CSM) and Trainer Success Management (TSM) teams you’ll play an essential role in:

• Being the primary contact for learners, addressing inquiries and issues swiftly via email and calls, ensuring a positive and motivating experience, as well as building relationships to increase engagement, satisfaction, and retention.

• Collecting valuable feedback, document interactions, and collaborating with internal teams to resolve issues and improve products/services.

• Monitoring learner progress, attendance, and completion through the Learnlight Platform while making sure learners are maximizing program benefits and meeting required metrics.

• Working closely with internal teams (CSM, TSM) to share learner insights, collaborate on program adjustments, and address concerns proactively, ensuring successful program outcomes.
• Tracking and reporting on learner performance, milestones, and program progress. Providing actionable feedback to the Product team for continuous improvements and innovation in core learning products.

• Maintaining high productivity levels while meeting service level agreements (SLAs), quality standards, and ensuring learners complete their programs successfully.

What You'll Offer 

• Advanced proficiency in both Hindi and English languages

• Proficiency in any other European language would be a bonus

• Customer service skills: positive, empathetic, and professional attitude towards learners at all time
• Ability to multi-task, prioritize and manage time effectively
• Capacity to handle difficult situations with tact and professionalism
• Proficiency in Microsoft Office 365 

What We Offer 

• Work-Life Balance: Benefit from our remote work from home culture, with options to collaborate with colleagues in regional offices (if applicable). Enjoy generous paid time off including public and personal holidays and two company-wide days off per year to recharge.  

• Learning & Development: Access to language learning, masterclasses and professional development opportunities with a culture of coaching and constructive feedback. 

• Community Events: Make new friends and connect with colleagues at virtual wellbeing sessions, team-building activities and informal social clubs.  

• Company News: With regular updates on our internal networking platform, you’ll always be connected with the latest developments. 

• Cultural Collaboration: Our Intercultural Assessment provides valuable insights to help you build collaboration across diverse cultures. 

• Recommend a Friend: Earn a bonus by referring talented professionals to join Learnlight through our referral program (conditions apply). 

• Regardless of gender, religion, ethnicity, sexual orientation, age or disability, we are proud to welcome, and support, new talent from all communities. Click to learn more about our Diversity, Equity, Inclusion Workplace Certification and commitments. 

Ready to Join Us? 

Our colleagues – also known as Learnlighters - live by our values of enthusiasm, initiative and commitment. We review applications regularly and interviews are being scheduled now, so we encourage you to apply as soon as possible. Learnlight is a global company, and we look for English communication skills for effective collaboration - please apply with your résumé in English.

The personal data you provide will be processed by Learnlight in order to manage your candidacy for the corporate selection processes that fit your profile. Under the legal conditions, you have the right to access, rectify and delete the data, to limit its processing, to oppose its processing and to its portability to our address (Calle de las Huertas 11, 28012 - Madrid) or to the email address privacy(at)learnlight.com. You can find more information in the Privacy Policy of our website https://www.learnlight.com/en/privacy-policy/  

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