Customer Service Representative Workplace Pensions

To become a Customer Service Representative at Legal & General, we seek individuals who have strong communication and administrative skills. Experience in customer service roles such as retail, hospitality, or sales is beneficial. Additionally, confidence in using desktop or laptop computers and familiarity with MS Office is required. We value authenticity, ambition, and a genuine desire to help others, making it essential for candidates to embrace these qualities.

The salary for a Customer Service Representative at Legal & General starts from £22,000 and can go up to £24,000 depending on experience. This competitive salary reflects our commitment to rewarding hard work and helping our employees achieve their financial goals.

Yes! The Customer Service Representative role at Legal & General is a hybrid position, which means you will work three days from home and two days in our Cardiff office. This flexibility allows you to balance your work life and personal commitments effectively.

As a new Customer Service Representative at Legal & General, you will undergo a comprehensive full-time office-based induction for a couple of weeks. This training will equip you with all the tools and knowledge necessary to excel in your position and provide outstanding service to our customers.

Customer Service Representatives at Legal & General enjoy a rich benefits package that includes participation in an annual performance-related bonus plan, a generous pension contribution, life assurance, private medical insurance for permanent employees, and at least 25 days of annual leave. You can also benefit from various discounts and initiatives, including an electric car scheme.

The work culture at Legal & General is inclusive and supportive, fostering an environment where teamwork and collaboration thrive. We value diversity and aim to create a welcoming atmosphere for all employees. Our leadership is committed to your well-being and career growth, ensuring that all voices are heard and respected.

Legal & General is dedicated to supporting the career aspirations of its employees. As a Customer Service Representative, you'll have various opportunities to develop your skills and advance your career within the company. We offer growth paths and training programs that empower you to take on new challenges and assume greater responsibilities.

When confronted with a difficult customer, I would start by actively listening to their concerns, showing empathy, and ensuring I understand their issues fully. My goal would be to remain calm and collected, reassuring them that I am there to help. I would then work towards finding a suitable solution that addresses their needs while following company policies.

To stay organized while handling multiple customer inquiries, I prioritize tasks based on urgency and impact. Utilizing tools like to-do lists and customer tracking systems helps me keep track of all interactions. I also make it a point to follow up regularly, ensuring I provide timely updates to customers and maintain efficient processes.

Excellent customer service means building a genuine connection with customers, understanding their needs, and going above and beyond to meet those needs. It involves providing timely, accurate information while remaining approachable and patient, ensuring that customers feel valued and appreciated throughout their experience.

In a previous role, a customer was frustrated about a billing error. I calmly listened to their concerns, verified the issue, and explained the steps I would take to correct it. By keeping the customer informed throughout the resolution process, we not only resolved the issue quickly but also built trust, leading to positive feedback about their experience.

I believe it’s crucial to stay informed about the company’s products and services. To achieve this, I regularly engage with training materials, attend team briefings, and actively participate in discussions with colleagues. I also make it a habit to explore resources and updates to ensure I can provide accurate and helpful information to customers.

To communicate effectively with team members, I prioritize active listening and clarity in my messaging. I encourage open dialogue by asking for feedback and ensuring everyone feels comfortable sharing their thoughts. Utilizing collaboration tools and scheduling regular check-ins help us stay on the same page and enhance our teamwork.

Dealing with a dissatisfied customer requires empathy and understanding. I would first listen carefully to their concerns, validate their feelings, and then calmly explain the rationale behind the policy. If possible, I’d offer alternative solutions while reinforcing that I'm here to support them.

In a previous role, I had to complete several customer inquiries within a strict deadline. I broke the tasks down into manageable parts and prioritized them based on urgency. By focusing my efforts and avoiding distractions, I completed all tasks on time while maintaining a high quality of service.

If I encounter a customer question I don't know the answer to, I would first acknowledge my lack of information and reassure them that I’m committed to finding the right answer. I would then utilize available resources, consult with colleagues if necessary, and follow up with the customer as soon as I have the information they need.

I want to work as a Customer Service Representative at Legal & General because the company values diversity, shares a commitment to helping individuals plan for their financial futures, and fosters an inclusive work environment. I believe my passion for supporting customers aligns perfectly with Legal & General’s mission, and I'm eager to contribute to the positive impact you have on people’s lives.