Manager, Retail Asset Protection, U.S. and Canada

JOB DESCRIPTION

Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We’re a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future.

Levi Strauss & Co.™ delivers profits through principles to make an outsized impact on the world – we’re looking for an ascending leader to be our Manager, Retail Asset Protection, U.S. and Canada, and have an outsized impact on the ongoing transformation of the company to becoming a world-class, DTC-first retailer. This person will be a proven star performer and force multiplier. We’re looking for an innovator, creator, and initiator, equally adept at the tactical and strategic areas of our work. This person will be a versatile, collaborative systems thinker and lifelong learner who can build and continuously improve scalable, measurable programs while proactively adapting and evolving their professional capabilities to add value and meet the needs of the business. The manager will lead retail asset protection and safety initiatives for all stores in the U.S. and Canada, keeping employees and consumers safe, while maximizing profitability of the business. The manager will be directly responsible for all safety, physical security, investigations, training and associated awareness, policy and governance, supporting and advising retail operations, legal, and HR teams on all asset protection matters.

About the Role

• Reporting to the Director, Global Security & Resilience, independently manage the day-to-day retail asset protection operations for all (270+ and expanding) stores in the U.S. and Canada, including loss prevention, fraud, health and safety, crisis response, and business continuity.

• Collaborate with Retail Operations, Digital, Information Security, Legal, HR, Finance, Global Audit, and other teams to ensure alignment of programs and processes and compliance with relevant policies.

• Develop plans and strategies that support the achievement of inventory shrink targets as well as the improvement of internal and external safety and loss prevention compliance metrics.

• Manage all retail investigation programs and processes at the strategic and operational level, including fraud (in store and digital), theft, organized retail crime (ORC), workplace violence, and safety investigations.

• Conduct or direct retail investigations, including interviews and analysis related to exception-based reporting, shrink, workplace violence, internal and external theft, and root causes for safety incidents. 

• Analyze incident and transaction data to identify trends, margin erosion, control gaps, and root causes; develop and implement corrective action plans to address issues systematically and at scale.

• Manage all third-party vendor relationships to ensure consistent execution, results, and financial discipline, including outsourced LP investigators, security systems integrators, and video management, commercial alarm, electronic article surveillance (EAS), RFID, and point-of-sale solutions providers.

• Oversee the development and maintenance of retail asset protection analytics and performance scorecards that clearly define success and measure results.

• Drive the development of both strategic programs and tactical plans aligned with asset protection and business strategy.

• Drive innovation across all stores using a deep understanding of how asset Protection works within the organization and throughout the industry.

• Keep pace with change and maintain a competitive advantage within the marketplace by seeking out and learning about changes in the industry

• Negotiate effectively for the organization with internal and external stakeholders and build relationships with key individuals necessary for collaboration

• Develop and present training and communication to operations and leadership teams, communicating the desired message, at the appropriate level for the audience.

• Actively participate in industry groups and networking, such as RILA and NRF, to benchmark, stay informed of trends, and positively influence the retail asset protection profession. 

• Contribute their expertise to the work of the company’s global direct to consumer (DTC) center of excellence to support scaling internal retail asset protection best practices globally.

• Support internal audit, ethics and compliance, data privacy, and information security initiatives as required.

About You

• Bachelor’s degree required.

• Nationally recognized (e.g., Reid, Wicklander-Zulawski) investigations certification preferred.

• Minimum of 8 years’ experience managing all facets of retail asset protection programs, including at least 3 years’ responsibility for a large (100+ locations) region.

• Expertise in conducting loss prevention and workplace violence investigations.

• Strong understanding of retail operations.

• Strategic, systems thinker with excellent analytical, problem-solving, and decision-making skills. An innovator who can help us build a modern, efficient, and effective retail asset protection program.

• Strong communication and interpersonal skills. Ability to handle sensitive and confidential information with discretion.

• Proficiency in using and administering loss prevention, security, and investigative technology, including exception-based reporting applications, video analytics, and RFID.

• Strong business acumen, with passion for operational excellence. You favor proactivity and strategic thinking over being reactive and tactical, emphasizing program and project management to optimize processes and resources for continuous improvement.

• Experience advising leaders on trends and solutions to manage business utilizing data driven processes and procedures.

• Proficiency with using and administering Microsoft Office 365 and other business and data visualization applications, including PowerBI and PowerApps.

• Rapidly growing knowledge of opportunities to apply G/AI for retail asset protection.

This is a hybrid position based in our San Francisco, CA headquarters. You will be expected in office 3 days per week typically Tuesday-Thursday. Note, time in office can vary depending on business needs.

The expected starting salary range for this role is $110,000 - $160,000 per year. We may ultimately pay more or less than the posted range based on the location of the role. The amount a particular employee will earn within the salary range will be based on factors such as relevant education, qualifications, performance and business needs.

LS&Co. is an affirmative action and equal employment opportunity employer. We welcome and value people from diverse cultures, backgrounds, and experiences to make LS&Co. a collective success.

#LI-Hybrid

EOE M/F/Disability/Vets

LOCATION

FULL TIME/PART TIME

Current LS&Co Employees, apply via your Workday account.