Engineering Manager, Rider Core Experience

As the Engineering Manager for the Rider Core Experience at Lime, your main responsibilities include leading a diverse team of engineers working on multiple projects, shaping the engineering culture, defining the strategy for rider experiences, and overseeing the execution of the roadmap. You’ll also be involved in recruiting and managing technical teams, ensuring performance management, and measuring the impact of your team's work.

To qualify for the Engineering Manager position at Lime, candidates should have at least 8 years of professional software engineering experience, with a minimum of 3 years in a technical leadership role. Additionally, you should have experience managing teams of 7 or more engineers and a strong background in overseeing strategic projects. A focus on recruiting and managing technical talent is also critical.

The Engineering Manager at Lime plays a vital role in shaping the engineering culture by promoting collaboration, innovation, and knowledge sharing. You will lead by example, set clear expectations and goals, and establish a work environment where diverse teams can thrive. Your leadership style will impact team dynamics and overall morale, directly influencing productivity and company growth.

In the role of Engineering Manager at Lime, you will oversee a mix of projects ranging from innovative 0-1 initiatives to the scaling of successful 1-100 strategies. This includes both major product developments and the enhancement of existing services, all aimed at improving the rider experience and expanding the reach of Lime's micromobility platform.

The Rider Core Experience team is vital to Lime's mission as it focuses on creating a seamless and enjoyable journey for riders, ensuring that they have the best possible experience with our products. As an Engineering Manager, you will help cultivate this experience, directly impacting rider satisfaction and loyalty, and ultimately contributing to the company’s growth in the micromobility sector.

Leading a diverse engineering team involves recognizing and valuing each member's unique background and skills. I encourage open communication, foster an inclusive environment, and leverage individual strengths to achieve team goals. Creating opportunities for collaboration and mentoring among team members is essential for personal and collective growth.

One challenging project I managed involved developing a new feature under a tight timeline. I initiated daily stand-ups, set clear priorities, and maintained open lines of communication with stakeholders. By breaking down the project into manageable milestones and actively involving my team in problem-solving, we were able to deliver on time while ensuring high-quality results.

I employ both quantitative metrics, such as project timelines and bug counts, and qualitative feedback, such as peer reviews and one-on-ones, to assess performance. Regular check-ins and feedback loops help ensure alignment with goals and facilitate continuous improvement.

Fostering innovation begins with creating a culture of experimentation where team members feel safe to share ideas and take calculated risks. I encourage brainstorming sessions, allocate time for side projects, and celebrate both successes and failures. This cultivates a mindset of continuous improvement and creativity.

When conflicts arise, I focus on facilitating open discussions to understand differing perspectives. I emphasize the importance of empathy and collaboration, guiding the team toward compromise by focusing on common goals. Encouraging a culture of respect helps prevent conflicts and resolves them swiftly when they occur.

I have significant experience in strategic planning through workshops and collaborative meetings where cross-functional teams define project requirements and goals. I prioritize objectives based on company vision and available resources and lay out a roadmap that aligns technical initiatives with business needs.

Performance management is an ongoing process in my approach. I conduct regular check-ins to discuss goals and provide constructive feedback. I also encourage self-assessment and create development plans tailored to each engineer's career aspirations, ensuring alignment with team objectives.

Successful project execution stems from thorough planning and clear communication. I utilize project management tools to track progress and hold regular meetings to align on priorities. I empower my team members, allowing them to take ownership of their tasks while providing necessary support to clear obstacles.

Staying updated with industry trends involves regular participation in tech conferences, online courses, and reading relevant publications. I encourage my team to share insights from these resources during team meetings, fostering a culture of continuous learning within our team.

The most important quality for an Engineering Manager is the ability to lead with empathy. Understanding team dynamics, being approachable, and being able to support team members during challenges creates a positive work environment that drives both individual and team success.