Associate Account Director, SMB (Italian) - Talent Solutions

As an Associate Account Director, SMB (Italian) at LinkedIn, you'll manage contract renewals for a portfolio of clients, ensuring maximum engagement with our talent and learning products. Your responsibilities will include driving the renewal process, identifying customer needs, and overcoming challenges to facilitate timely contract closures, all while enhancing client relationships.

To be considered for the Associate Account Director, SMB (Italian) role at LinkedIn, you should possess fluent Italian and English language skills, along with over 2 years of experience in sales and account management, preferably in the SaaS industry. Familiarity with recruiting or HR software is also beneficial.

LinkedIn is committed to fostering employee growth and development, including for Associate Account Directors in the SMB sector. You'll have access to various learning opportunities, mentorship programs, and a culture that encourages continuous improvement and collaboration, empowering you to thrive in your role.

As an Associate Account Director, you will enjoy a hybrid work model at LinkedIn, allowing you to work from home while also having the option to collaborate in the office. This flexibility ensures you can perform at your best while fostering team connections and maintaining a healthy work-life balance.

To excel as an Associate Account Director, SMB (Italian) at LinkedIn, strong negotiation and communication skills are crucial. Additionally, effective account and project management capabilities, along with the ability to think critically and proactively address customer needs, are key to driving successful outcomes in this role.

When discussing your experience with contract renewals, be sure to highlight specific examples of how you managed the renewal process effectively. Focus on your techniques for maintaining relationships, overcoming objections, and achieving high renewal rates to demonstrate your suitability for the Associate Account Director position at LinkedIn.

Share your approach to client engagement by detailing methods you have used in the past, such as regular check-ins, tailored training sessions, or success stories from similar clients. Emphasize your understanding of customer needs, the importance of feedback loops, and how you ensure clients derive maximum value from their investments in LinkedIn's services.

Discuss your problem-solving skills by providing a specific example of a time you successfully navigated a difficult client relationship. Highlight your listening skills, ability to identify concerns, and how you developed a tailored solution that reassured the client and demonstrated the value of renewing their contract with LinkedIn.

In your response, articulate your passion for helping clients succeed and the fulfillment that comes from building long-lasting relationships. Discuss how account management allows you to combine your interpersonal skills and business acumen to drive successful outcomes for both clients and the company.

When answering this question, outline your organizational skills and tools you employ to prioritize tasks. Discuss your approach to time management, such as setting deadlines, utilizing project management software, or regular reviews of progress to ensure you're meeting client needs effectively and on time.

Share a specific story that illustrates how you went the extra mile for a client. Focus on the actions you took, the skills you used, and the ultimate positive impact on the client relationship, showcasing your commitment to customer success as an Associate Account Director.

Highlight your analytical skills by explaining how you gather data, assess current client engagement, and analyze market patterns to make informed projections about renewal trends. Discuss how you leverage insights to communicate effectively with your team and management at LinkedIn.

Prepare a detailed example of a successful negotiation in your experience, focusing on your approach to value-based negotiations. Discuss the strategies you employed, the outcome for both parties, and how your negotiation led to enhanced client satisfaction and loyalty.

Demonstrate your understanding of the recruitment industry by outlining current trends, challenges, and how LinkedIn's talent and learning solutions address those needs. Show your knowledge of how these products benefit clients in optimizing their recruitment and talent acquisition strategies.

Express your admiration for LinkedIn's mission and values, emphasizing your excitement about being part of a team that transforms the way the world works. Link your personal values and career goals to the role of Associate Account Director and how you envision contributing to LinkedIn's success.