Technical Consultant, Customer Success (Portuguese) – LinkedIn Talent Solutions

As a Technical Consultant in Customer Success at LinkedIn Talent Solutions, your main responsibilities will include developing a comprehensive understanding of LinkedIn’s Talent Solutions product suite, collaborating with account teams to understand customer requirements, and providing technical consulting during customer onboarding and implementation processes.

The ideal candidate for the Technical Consultant position at LinkedIn Talent Solutions will possess at least 3 years of experience in technical product integrations or a customer-facing consulting role. Fluency in English and Portuguese is required, along with a Bachelor’s Degree or equivalent experience.

LinkedIn offers a hybrid work model for the Technical Consultant role that allows you to work from home or commute to the office as needed. This flexible arrangement is designed to support your work-life balance while also facilitating essential team collaboration.

Essential skills for a Technical Consultant at LinkedIn Talent Solutions include strong communication abilities for both technical and business audiences, experience with enterprise software implementations, and familiarity with solution architecture and security protocols. Proven project management capabilities are also important.

At LinkedIn Talent Solutions, Technical Consultants have the opportunity to continuously develop their expertise through on-the-job experiences, engagement with various functional teams, and feedback from leaders. The culture at LinkedIn fosters growth and advancement within the company.

When answering this question, focus on specific projects where you successfully implemented technical solutions. Highlight your understanding of various technologies, your approach to integration challenges, and the impact your work had on customer satisfaction.

It's essential to tailor your communication style. For technical stakeholders, use detailed and precise terminology, while for non-technical stakeholders, simplify your language and focus on the business outcomes to maintain clarity and engagement.

Discuss your method for conducting discovery sessions, including deploying surveys, interviews, and analysis of existing workflows. Emphasize the importance of active listening and building trust with clients to uncover their true objectives.

Outline your project management methodology, such as Agile or Waterfall, and highlight your ability to prioritize tasks, manage timelines, and communicate progress with stakeholders effectively. Provide examples of successful project management experiences to back your claims.

Share a specific incident where you encountered a technical problem, emphasizing your analytical approach to troubleshooting and your ability to collaborate with cross-functional teams to find a viable solution quickly.

Demonstrate your knowledge by discussing specific products within the Talent Solutions suite, sharing any personal experiences with them, and expressing your eagerness to deepen your understanding of various features and benefits.

Talk about your regular engagement with industry literature, webinars, and professional associations. Networking with peers and attending conferences can also provide valuable insights into emerging trends and technologies.

Explain how you actively seek and utilize customer feedback to enhance product offerings and better tailor solutions. Discuss the implementation of feedback loops that ensure continuous improvement.

Choose a case where your leadership drove the success of a technical implementation. Explain the challenges faced, your role in overcoming them, and the positive outcomes for the customer.

Express your admiration for LinkedIn’s commitment to creating economic opportunity and its culture of care and inclusion. Discuss how your experience and passion align with the company's mission and how you believe you can contribute positively.