Customer Dispatch Coordinator

Dealership:

Customer Dispatch Coordinator

Location: Medford, OR or Dallas, TX (On-site)

Schedule: Sunday through Thursday, 8:00am PST - 5:00pm PST

Compensation: $22/hr plus bonus opportunity

Lithia & Driveway (LAD) is one of the largest global automotive retailers providing a wide array of products and services throughout the ownership lifecycle with a vision to modernize personal transportation solutions wherever, whenever, and however consumers desire.  

With a mission of "Growth Powered by People," we are propelled by our colleagues and preferred by our customers, making Lithia & Driveway the leading automotive retailer in each of our markets.  

Our success is fueled by four core values:  

·         Earning Customers for Life  

·         Improving Constantly  

·         Taking Personal Ownership  

·         Having Fun  

Our entrepreneurial, high-performance culture sets us apart, and our philosophy is straightforward: assemble a team of passionate individuals and cultivate an environment that empowers colleagues to excel.  

We’d love to have you join us on our journey! 

Position Overview:

The Dispatch/Delivery Coordinator is part of the Driveway fulfillment team. They are responsible for fulfillment coordination between customers and fulfillment centers. Dispatch teams are aligned into Shop or Sell segments.

What You’ll Do:  

• Coordinates deliveries between Driveway customers and fulfillment centers
• Responsible for setting appointment time and status in Scheduling, CRM and TMS program
• Keeps customer informed on delivery status
• Follows up with customer post-delivery to ensure complete satisfaction
• Escalates post-delivery customer concerns to appropriate department
• Responsible for pre-delivery vehicle readiness between selling location and fulfillment center

What You’ll Bring:  

• Strong attention to detail
• Excellent communication skills
• Time management and organizational skills
• Well-developed computer skills including Excel, Word and PowerPoint required
• Understands the complexity of online retail

We Offer Best-in-Class Industry Benefits:  

• Competitive pay  
• Medical, Dental, and Vision Plans  
• Paid Holidays & PTO  
• Short and Long-Term Disability  
• Paid Life Insurance  
• 401(k) Retirement Plan  
• Employee Stock Purchase Plan  
• Lithia Learning Center  
• Vehicle Purchase Discounts  
• Wellness Programs  

Qualifications:  

• High School graduate or equivalent required  
• 18 years or older  
• We are a drug-free workplace  

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.