The Practice and Training Specialist: is responsible for developing, planning, implementing, delivering, and evaluating orientation for newly hired staff and the on-going training and development of the Family Engagement staff. The specialist serves as a consultant and mentor to all of Clinical Operations as it relates to Family Engagement. Supports and fosters the mission, vision, and core values of LiveOnNY and its commitment to organ and tissue donation.
At LiveOnNY we save lives, provide comfort, and strengthen legacies through organ, eye and tissue donation for the 13 million New Yorkers we serve.
This is an in-office role.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Maintains current knowledge of educational and training requirements, as well as best practices for Family Engagement. Ensures that staff training aligns with current policy and practices.
Develop, facilitate, and analyze the effectiveness of LiveOnNY’s departmental education and development, utilizing varying platforms to ensure best practices and adult learning principles, to deliver quality training programs.
Develops, coordinates, implements, and evaluates the coursework (didactic, on-line, simulated, etc.) for Family Engagement staff including the authorization training program.
Supports training as needed and assigned across all Clinical Operation departments to provide continuity of training coverage.
Coordinates orientation and onboarding process of newly hired/transferred staff. Develops and maintains clinical resource materials.
Assists in the development and design of a preceptor program, for qualified staff, to train and mentor staff.
Assists in the development and implementation of competency evaluation tools that reflect the performance standards of an employee for successful completion of the introductory period and annual assessments.
Provide onsite response to advocate for donation and support families through the organ and tissue donation process.
Services as a Family Service Lead
Daily case management for potential donors by reviewing the dashboard, use of family readiness, and approach indicators
Manage daily activity in collaboration with Referral Administrator and Clinical Ops Leadership
Serves as a resource to LiveOnNY staff through coaching and debriefing on donation conversation and process
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
LANGUAGE SKILLS:
OTHER SKILLS AND ABILITIES:
LiveOnNY offers a competitive salary & comprehensive benefits package.
Salary Range: $93,000-$116,000
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