Join us and help shape the future of AI by architecting next-generation knowledge systems.

Values we look for:

• Unwavering Integrity with Purpose: We operate with complete honesty and stay true to our mission. Our work isn't just a job – it's driven by genuine passion and deep alignment with our goals.

• Resourceful Innovation: We thrive in any environment, turning constraints into opportunities. Our ability to adapt and find creative solutions with limited resources sets us apart.

• Exceptional Drive & Execution: We combine sharp intellect with relentless execution. Smart thinking alone isn't enough – we pride ourselves on turning great ideas into real results.

• Elevate & Empower: We believe in collective growth. Success means lifting those around us, sharing knowledge, and helping our teammates reach their full potential.

• Deep Expertise: We value and cultivate deep domain knowledge. True innovation comes from mastering our craft and understanding the nuances of our field.

About the role:

As a Forward Deployed Engineer at LlamaIndex, you’ll be the primary interface between our beloved customers and the team, deploying and managing our ever-growing systems in complex customer environments. We’re looking for engineers who obsess over customer pain, thrive in high-agency environments, never overlook the details, and want to empower customer organizations with AI.

Responsibilities:

• Own customer infrastructure stability. From the moment they start deploying LlamaCloud to every upgrade afterwards, you are a core part of their experience.

• Build tooling to make deployments more reliable, highly observable, and easier to debug. You proactively identify gaps in the system and execute on improvements.

• Triage and troubleshoot errors in customer deployments. You’re not afraid of getting in the weeds with them and implementing solutions.

• Power the feedback loop between the customers and product and infrastructure teams.

• Write crystal clear documentation, playbooks, or anything else that improves the overall deployment experience.

• Ideate and implement solutions that exponentially increase customer happiness and drive wide-spread organization adoption.

Qualifications:

• You have 5+ years of Forward Deployed Engineer, Solutions Engineering, or similar work experience.

• You have experience deploying and managing various cloud deployment models, from multi-tenant SaaS to private deployments.

• You have experience implementing end to end DevOps or Infrastructure Engineering practices from robust CI/CD pipelines to release management best practices.

• You have deep experience in Docker, Kubernetes, and Terraform.

• You have strong coding and debugging skills in Python or Golang.

• You are self-starter with a strong desire to learn new things and tackle hard technical problems.

• You are an excellent communicator. You excel at both written and verbal communication and collaborate effectively across various engineering teams and customer personas.

Preferred Qualifications:

• Hands-on experience working with large enterprises or Fortune 500 companies

• Expertise in one or more cloud providers like Azure, AWS, and GCP

• Experience with modern GitOps practices

• Experience with cloud observability tools like Grafana or Datadog

• Practical experience in general cloud network and security concepts

Location:

We offer a hybrid-friendly culture based out of our downtown San Francisco office.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

LlamaIndex does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, employees, or any other organization location. LlamaIndex is not responsible for any fees related to unsolicited resumes.