Job details

Broker Operations Associate

Broker Operations associate will lead the way in the team in providing a high-quality service to all LMAX clients and complete internal processes and tasks to a high-level standard with an expertise in one or more of the departmental areas.

Main Duties & Responsibilities:

Support the team as the senior team member, to fully understand the operational side of client queries.
Lead the way and encourage/teach team members how to perform tasks and how to enhance the client experience.
Drive continuous improvement for the team’s ways of working
Assist Partner Success team, and Sales where necessary, with an understanding of client’s trade executions with an in-depth analysis.
Perform more complex payment’s role, including inter-transfer, raising and resolving payments tickets, managing CASS issues and managing daily settlement requests and third party settlement platforms.
Ensure DFX processes are followed accurately and in a timely manner.
Work to weekly, monthly, and quarterly objectives and targets.
Follow internal policies and adhere to regulatory requirements.
Developing and distributing management reporting for LMAX Digital

Essential Skills / Experience:

Business Fluency in written and verbal English
Effective relationship builder and influencer.
Pragmatic and flexible with ability to handle ambiguity and remain focused.
Confident and proactive in communicating with people at all levels and a good team player
Performance driven and results orientated with a strong bias for action and outcome. Strong problem solver.
Can handle large workloads and remain calm and productive in stressful situations
Reliable and willing to work antisocial hours to meet client requirements, solve their problems and thus encourage future business.
Proficiency in MS Office applications.
Previous client facing experience

25 days of holiday
Bonus
Pension contribution
Private medical, dental, and vision coverage
Life assurance
Critical illness cover
Wellness contribution program with access to ClassPass
Plumm Platform
Five volunteering days
Give as You Earn initiative
Learning and development programs
Electric Vehicle Scheme
Cycle to Work Scheme
Season Ticket Loan

What You Should Know About Broker Operations Associate, LMAX Group

Join LMAX as a Broker Operations Associate, where you'll play a crucial role in delivering exceptional service to our clients while enhancing the operational efficiency of our team. As a senior team member, you’ll be the go-to expert in navigating client queries and operational tasks. Your influence will help foster a collaborative team environment where you can teach and encourage your colleagues to enhance the client experience continually. You'll dive deep into complex aspects of payments management, including resolving payment tickets, managing inter-transfers, and addressing CASS issues. We’re all about continuous improvement, so your insights will be invaluable in driving better ways of working. You'll also collaborate with our Partner Success team and Sales to analyze trade executions for our clients. With a keen sense of responsibility, you'll ensure our DFX processes are executed accurately and timely, all while working towards your weekly and quarterly targets. At LMAX, we value effective communication and relationship building, which is why we seek individuals who are confident, proactive, and have adept problem-solving skills. If you're looking to grow in a dynamic environment and make a real impact on our client relationships and operations, LMAX is the place for you!

Frequently Asked Questions (FAQs) for Broker Operations Associate Role at LMAX Group

What are the primary responsibilities of a Broker Operations Associate at LMAX?

As a Broker Operations Associate at LMAX, your primary responsibilities include supporting the team in handling client queries, guiding team members in task performance, managing complex payment operations, and driving process improvements. You’ll also assist other teams with trade execution analyses and ensure compliance with regulatory requirements.