Manager, Endpoint Security Operations

Our Loews Hotels & Co Home Office teams provide support to all our properties throughout the United States. Our talented teams provide guidance over strategic planning, operations, revenue management, communications, marketing, finance, human resources, and information technology. This position is based at the Loews Hotels & Co Business Services Center in Franklin, TN.

Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match

• Paid Sick Days, Vacation, and Holidays, Paid Bereavement

• Pet Insurance and Paid Pet Bereavement

• Training & Development opportunities, career growth

• Tuition Reimbursement

• Team Member Hotel Rates, other discounts, perks and more

• Many of our Leadership positions are bonus eligible

What We’re Looking For:

An experienced and highly motivated individual to join our dynamic Information Security Operations team. This role will play a vital role in safeguarding and maintaining the integrity of our organization's security stance. The ideal candidate will lead a team responsible for managing, monitoring, and securing all security operations tools and endpoint devices across the enterprise

Who You Are:

• A collaborative leader with exceptional interpersonal skills who is capable of thriving in a dynamic and fast-paced environment.

• An outstanding communicator who can adapt their communication style to diverse audiences.

• A highly motivated, results-oriented self-starter who is passionate about IT security, technology, and problem-solving.

• A lifelong learner who keeps up to date with industry trends and technological advancements.

• Veterans and military spouses encouraged to apply.

What You’ll Do:

• Perform all administrative tasks relating to Team Member management including mentoring, coaching, evaluations, performance reviews, salary budgets, hiring / separation, training, and development for career advancement.

• Oversee the deployment, management, and maintenance of security tools and technologies.

• Develop and deliver reports pertaining to security policies and compliance.

• Monitor and respond to security alerts and incidents including investigation of countermeasures, recovery from computer-based attacks, unauthorized access, and policy breaches. The response or remediation may include interaction and coordination with third-party incident responders, including law enforcement.

• Collaborate with other security teams, third party vendors and stakeholders to improve incident response processes and security posture. Ensure service providers deliver according to contractual SLAs and service obligations.

• Conduct risk assessments and vulnerability management for endpoint devices.

• Participate in security audits and assessments, providing necessary documentation and support.

• Research and analyze emerging technologies to continuously identify opportunities for improving overall security state and implement enhancements.

• Develop and maintain technical support processes, SLAs, policies, procedures, and metrics to measure the effectiveness of existing security operations processes and align with best practices.

• Develop, maintain, and drive strategic roadmap based on business needs and company objectives.

• Execute key processes to include daily maintenance, hardware and software upgrades, patch management and routine system configuration.

• Implement and manage all phases of security operation projects to include scope, planning, stakeholders, risk, resources, budgets, timelines, milestones, and deliverables.

• Provide oversight of incidents, change management, and change control.

• Lead meetings and presentations with all levels of leadership and third parties.

• Interface and communicate effectively across all peer groups and executive teams.

Your Experience Includes:

• 4-year Degree, Technical Degree or relevant experience.

• Relevant security certifications (e.g., CISSP, CISM, ITIL) are highly desirable.

• 7-10 years of experience in Information Security in an enterprise environment.

• 5 years + of supervisory experience.

• In-depth knowledge of security operations technologies (e.g., EDR, antivirus/antimalware, encryption, DNS Security, SIEM, hardening best practices, Privileged Access management, Patch Management, Endpoint Privilege Management, Web-Filtering, MDM, Identity Management).

• Experience with endpoint management platforms and tools.

• Strong understanding of security frameworks and standards (e.g., NIST, MITRE ATT&CK, ISO 27001).

• Excellent leadership and team management skills.

• Strong analytical and problem-solving abilities.

• Excellent communication skills (written and verbal).

• Ability to work in a fast-paced environment and handle multiple priorities.

• This position requires occasional travel.

Who You’ll Supervise:

• Senior Engineer, Endpoint Security

• Engineer, Endpoint Security

• Junior Engineer, Endpoint Security