Associate Solutions Engineer

As an Associate Solutions Engineer at LogicGate, your key responsibilities will include presenting effective product demonstrations, leading workshops to uncover client needs, and configuring our no-code platform to create customized solutions. You'll also play a critical role in building relationships with prospective customers, providing market insights to our Product team, and supporting a smooth transition for clients post-sale.

To be considered for the Associate Solutions Engineer role at LogicGate, candidates should ideally have experience in a related field such as solutions engineering, technical consulting, or customer success. Strong communication skills, a passion for SaaS applications, and the ability to customize demonstrations based on customer needs are also essential.

Yes! The Associate Solutions Engineer position at LogicGate offers flexibility to work fully remote within the United States. You can also choose to work from our headquarters in Chicago or a hybrid model, unless specified otherwise for certain roles.

The anticipated base salary range for the Associate Solutions Engineer role at LogicGate is between $75,000 and $95,000, with additional variable compensation, equity options, and comprehensive benefits. Actual salaries may vary based on qualifications and experience.

LogicGate is committed to creating an inclusive workplace where diverse talents are celebrated. We promote Employee Resource Groups, prioritize DEIB in our core programs, and encourage all employees to bring their authentic selves to work. Our culture is rooted in our core values that support collaboration and empowerment.

In order to conduct a successful product demonstration, I focus on understanding the specific needs of the prospective client beforehand. I tailor the presentation to highlight features that directly address their pain points, while ensuring I engage with them to foster a conversational atmosphere.

In previous roles, I have organized workshops where I led discussions with clients to uncover their existing processes. By asking open-ended questions and actively listening, I was able to identify areas of improvement and propose tailored solutions that met their unique challenges.

Building relationships with prospective customers begins with establishing trust and open communication. I make sure to follow up after meetings, provide valuable insights or resources, and show genuine interest in their challenges, which helps to foster a long-term partnership.

I stay updated by regularly reading industry publications, participating in webinars, and engaging with professional networks. This proactive approach allows me to understand market dynamics and provide informed solutions to clients.

I have hands-on experience configuring no-code platforms where I would customize demos to align with the client's specific needs. My technical skills combined with a deep understanding of client challenges allow me to create engaging proof of concept projects.

When faced with objections during a presentation, I remain calm and interested. I acknowledge their concerns and ask probing questions to understand their reasoning. This helps me address their objections directly and reposition our solution as a viable option.

I would collaborate with subject matter experts to gather insights and data relevant to the topic. By combining my technical knowledge and communication skills, I can craft compelling content that resonates with our target audience and highlights the value of LogicGate's solutions.

In my previous role, I regularly gathered customer feedback and identified common feature requests. I presented this information in clear, actionable reports to the product team, which led to the implementation of features that significantly enhanced user experience.

Key attributes for success in this role include strong communication, adaptability, an eagerness to learn, and a passion for technology. Being able to empathize with customers and respond to their needs quickly is also essential for building trust.

To prioritize tasks effectively, I first assess the urgency and importance of each task and create a structured plan. I use project management tools to track progress and ensure I allocate enough time to both urgent and significant client-related activities.