Customer Success Specialist - Entrepreneur
Skills
- Strong communication skills
- Proactive problem-solving
- Experience with SaaS products
- HubSpot CRM familiarity
- Ability to manage multiple needs
Responsibilities
- Manage inbound support via HubSpot for service requests
- Resolve tickets in a timely and effective manner
- Understand customers' goals and tailor solutions
- Drive adoption of robotic solutions
- Lead regular check-ins with customers
- Collaborate with Sales, Engineering, and Product teams
- Identify expansion opportunities
- Stay updated with product knowledge
Education
- Bachelor's degree preferred
Benefits
- Health, dental, and vision insurance
- 3% 401(k) match
- 15 days PTO
- 11 paid holidays
- Employee stock option plan
- Career growth opportunities
Average salary estimate
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