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Program Administrator

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LSSI is hiring a full time Mental Health Practitioner, Monday through Friday from 9:00am to 5:00pm. Assertive Community Treatment (ACT) team on the Northwest side of Chicago. ACT Services consist of integrated crisis, treatment and rehabilitative supports provided by an interdisciplinary team to individuals with serious and persistent mental illness or co-occurring mental health and substance use disorders. ACT Services are intended to promote symptom stability, management of co-morbid health conditions, and appropriate use of psychotropic medications, as well as to restore personal care, community living, work and social skills. ACT Services encompass counseling and therapy, medication management and monitoring, skill building, and crisis stabilization services. ACT Services focus on the restoration of functional skills (e.g., psychosocial, adaptive, self-care) to promote and maintain community living.

The Program Assistant supports the team by organizing, coordinating, and monitoring all non-clinical operations of ACT. This includes managing medical records, including schedule appointments, tracking the team’s compliance with documentation, consents and HIPPA; maintaining accounting and budget records for individual and program expenditures, including assisting clients with Medicaid redeterminations; and providing receptionist activities, including triaging calls and coordinating communication between the team and client.

Benefits and Perks:

LSSI is growing! Come be a part of this rewarding environment, and enjoy the knowledge that you’re helping make a positive difference in the lives of others, as well as these career advantages:

On Demand Flexible Paydays for earned wages through an app called Dayforce Wallet.
Competitive salary based upon relevant education, experience, and licensure.
Salary $55,000-$60,000/Annually.
Opportunity for advancement.
Comprehensive benefits package for Full-Time employees includes healthcare insurance, up to 26 days of paid time off per calendar year, 11 paid holidays, sick time, 403(b) plan, Employee Assistance Program, and flexible hours.
The paid training you need to learn, grow, and succeed!

Essential Functions:

Manage medical records, including schedule appointments, tracking the team’s compliance with documentation, consents and HIPPA.
Maintain accounting and budget records for individual and program expenditures, including assisting clients with Medicaid redeterminations.
Provide receptionist activities, including triaging calls and coordinating communication between the team and client.
Schedule and participate in required daily staff meetings, supervisions and needed trainings to continue education and expand knowledge to improve the quality of patient services
Ensure all documentation is completed in a timely manner and meets Rule 140/132 and/or MCO requirements. This includes crisis plan assessments and intake documentation.
Comply with documentation and productivity standards.

Position Qualifications:

Bachelor’s Degree required.
Proficiency in EHR documentation and review.
Bilingual Spanish/English preferred.
Strong collaboration skills.
Excellent written and verbal communication skills.
Ability to work in a team environment.
Active reflective listening; ability to engage, motivate and de-escalate.
Excellent communication, organization, presentation and PC/computer skills (including proficiency with Microsoft Office – Outlook, Word, Excel and PowerPoint) along with other related software.
Strong organizational skills, attention to detail, ability to prioritize tasks, and manage time effectively.
Demonstrated ability to interact with and respect differences of opinion, beliefs, culture, appearances and ways of life.
Ability to establish trusting, hopeful relationships with clients and their families.
Driving is required.
Access to reliable transportation is required.
Valid Driver’s License in good standing for the state of residency and insurance.
Valid Illinois statutory and liability insurance coverage is required.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, protected veteran status, pregnancy, any other characteristic protected by law.

Lutheran Social Services of Illinois Glassdoor Company Review

3.3

Lutheran Social Services of Illinois DE&I Review

3.7

CEO of Lutheran Social Services of Illinois

Rev. Denver Bitner

Approve of CEO

Average salary estimate

$57500 / YEARLY (est.)

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max

$55000K

$60000K

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What You Should Know About Program Administrator, Lutheran Social Services of Illinois

LSSI is thrilled to announce that we are on the lookout for a dedicated Program Administrator to join our Assertive Community Treatment (ACT) team on the Northwest side of Chicago. As a Program Administrator, you'll play a vital role in enhancing the lives of those dealing with serious and persistent mental illnesses and co-occurring mental health and substance use disorders. You'll be part of a vibrant interdisciplinary team, offering essential crisis, treatment, and rehabilitative support. Your responsibilities will include managing medical records, scheduling appointments, and tracking team compliance with documentation standards while maintaining accounting and budget records for both individual and program expenditures. Additionally, you'll take charge of receptionist activities, fostering effective communication between our team and clients. If you're someone who thrives in a fast-paced environment and has a passion for community service, this is the perfect opportunity for you! Our comprehensive benefits package, which includes healthcare insurance, ample paid time off, and opportunities for professional growth, is designed to ensure that you feel valued and supported every step of the way. Join us, and let's make a positive impact together!

Frequently Asked Questions (FAQs) for Program Administrator Role at Lutheran Social Services of Illinois

What are the responsibilities of a Program Administrator at LSSI?

The Program Administrator at LSSI is integral to the ACT team, responsible for managing medical records, tracking compliance with documentation, and maintaining budget records. Additional responsibilities include appointment scheduling and facilitating communication among team members and clients, ensuring that all operations run smoothly to support our mission.