Vice President - Service Operations

At MacDonald-Miller Facility Solutions (“MacMiller”) we make buildings work better. As the Northwest’s leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With our over one thousand employees across 10 offices, there is a breadth and variety of work to keep you engaged and inspired. 

We enjoy a well-respected history of exceeding our customers’ expectations and executing with distinction. Our clients trust their toughest projects with our integrated teams, including: 

• New construction – Engineering, fabrication and install of mechanical systems for new projects following lean construction practices 
• Special projects – Retrofits and mechanical repairs for existing buildings for new efficiencies 
• Service - scheduled preventative maintenance ensuring tenant comfort, and 24/7 emergency response 
• Building performance – Control systems, fault detection, energy services and remote monitoring
• Performance Contracting -- Sustainable Solutions: Acting as the Prime Contractor, we deliver design-build energy-efficient solutions in the built environment for private and public sector clients  

People love to work at MacDonald-Miller, and it’s because we all share the same Core Culture Values:

• Collaboration – Diverse players, one team, a common vision. Collaboration is our foundation and critical to the success of the company. Every team member is valued and brings a diversity of strengths to help us meet our common vision.
• Dedication – We are dedicated to personal and professional excellence. We execute with distinction by doing the right thing and following through on our commitments.
• Safety – Everyone deserves a safe workplace. Safety is more than hardhats and boots, it’s an attitude and the environment we create. Every day, everyone goes home to their families.
• Community – We are proud to be part of MacDonald-Miller. We actively seek to build relationships and know each other as individuals. Together we create an environment that is welcoming, caring, and trusting.
• Innovation – We are committed to continuous, creative problem solving. Innovation is how we stay an industry leader. We always strive to challenge and better ourselves.
• Fun! – Take the work seriously, but never taking ourselves too seriously. It’s possible to be both serious professionals and good-natured people you enjoy working with. We strive to be both.

Vice President - Service Operations: This is where you come in.

​We are seeking a Vice President of Service Operations to lead and enhance our company's service functions. This executive role is pivotal in ensuring exceptional service quality, improving operational efficiency, and boosting customer satisfaction across all service areas. The Vice President will work closely with divisions such as Building Controls, Smart Buildings, Service Special Projects, Construction, and Healthcare to implement strategies that reflect MacDonald-Miller's dedication to service excellence. By promoting a culture of continuous improvement and innovation, this leader will keep the company at the industry's forefront, consistently exceeding client expectations.

Top deliverables in the first year to be a hero:

Key Responsibilities:

• Operational Leadership:
• Direct and manage daily operations of the Service divisions, ensuring efficiency, quality, and safety.​
• Implement best practices and standardized processes to optimize service delivery.​
• Monitor key performance indicators (KPIs) to assess operational effectiveness and implement improvements as necessary.​
• Strategic Planning:
• Collaborate with executive leadership to develop and execute strategic plans that align with the company's vision and objectives.​
• Identify opportunities for growth and expansion within the Service divisions.​
• Stay abreast of industry trends and innovations to keep the company at the forefront of the market.​
• Financial Management:
• Develop and manage budgets for the Service divisions, ensuring financial targets are met or exceeded.​
• Analyze financial reports to monitor performance and implement corrective actions to address variances.​
• Drive cost-saving initiatives without compromising service quality.​
• Team Development:
• Lead, mentor, and develop a high-performing team, fostering a culture of collaboration, innovation, and accountability.​
• Conduct regular performance evaluations and provide constructive feedback.​
• Identify training and development opportunities to enhance team capabilities.​
• Client Relations:
• Build and maintain strong relationships with clients, ensuring their needs are met with exceptional service.​
• Address client concerns promptly and effectively, enhancing customer satisfaction and loyalty.​
• Collaborate with the sales and marketing teams to identify and pursue new business opportunities.

The Vice President of Service Operations reports directly to Travis Eshpeter, President of Building Services, and is an integral part of a collaborative team dedicated to advancing various projects and initiatives that support our company's growth. This prominent position engages with all levels and functions within the organization, ensuring seamless integration and alignment across departments.

Your Background: What kind of person will thrive in this role?

You should have…

• Educational Background: A bachelor's degree in Engineering, Business Administration, or a related field is preferred. Alternatively, an associate's degree in HVAC Engineering Technology is acceptable.​
• Industry Experience: A minimum of 15 years in the building services sector, with at least 10 years in a leadership capacity overseeing service operations.​
• Operational Expertise: Demonstrated success in managing service operations, particularly focusing on HVAC, plumbing, and automation systems.​
• Financial Acumen: Proficiency in financial management, including experience with budgeting, forecasting, and profit and loss oversight.

And everyone you work with should describe you as…

• An Outstanding Leader and Team Builder: You excel in guiding and nurturing teams, fostering an environment where individuals are motivated to achieve collective goals.​
• A Superb Communicator with Strong Interpersonal Skills: Your ability to convey ideas clearly and listen actively ensures effective collaboration across all levels of the organization.
• A Living Embodiment of MacDonald-Miller's Core Values: Collaboration, Dedication, Safety, Community, Innovation, and Fun.

​At MacDonald-Miller, we value individuals who are:​

• Self-Driven and Autonomous: You take initiative and thrive without the need for constant supervision, embracing opportunities to learn and grow independently.
• Thriving in a Results-Oriented Environment: You excel in a culture that emphasizes achieving outcomes, where your contributions directly impact the company's success.
• Collaborative and Transparent: You enjoy working in an open environment that encourages innovative approaches and maintains a supportive, family-like atmosphere.

Compensation: $200,000 to $220,000 base plus a generous variable compensation package

MacDonald-Miller Facility Solutions presently provides employee coverage for:

• Medical, dental, vision for employees (coverage available for dependents for shared premium).
• 401k retirement plan including Company matching.
• Vacation and Sick Compensation (PTO), and Holiday Pay!
• Disability income protection including short term and long-term disability.
• Employee and dependent life insurance.
• Wellness Program.
• Employee Assistance Program.

Where you will work

Our Seattle HQ office (17930 International Blvd, SeaTac, WA 98188) has easy access to the SeaTac International Airport, ample secured parking, and newly renovated office facilities - not to mention great views! Neighborhood amenities include an onsite deli, restaurants, and convenient freeway/airport access.

Interested in learning more?

If you’re ready for an adventure and are interested in being considered for this role, click apply to start the conversation! Or if you know someone who currently works at MacDonald-Miller, reach out to them to get introduced to the team!

MacDonald-Miller Facility Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.