Fast Facts

The CMDB Service Now Admin at Macmillan Publishers will manage and optimize the Configuration Management Database (CMDB) and support the ServiceNow platform while engaging in ITSM process improvements and digital transformation initiatives.

Responsibilities: Key responsibilities include administering the CMDB, configuring Discovery and Service Mapping within ServiceNow, providing platform support for ITSM modules, and engaging with vendors for service delivery optimization.

Skills: Required skills include expertise in ServiceNow administration, CI lifecycle management, Performance Analytics, and scripting for automation initiatives.

Qualifications: Preferred qualifications include ITIL certification and ServiceNow Certified System Administrator, with a minimum of five years of relevant experience.

Location: New York, New York, United States

Compensation: $120000 - $130000 / Annually

The ServiceNow Administrator is responsible for the management, optimization, and integrity of the Configuration Management Database (CMDB), as well as broader support for the ServiceNow platform. This role plays a key part in automation, ITSM process improvements, and cross-functional projects, supporting digital transformation across the global enterprise.

What you'll do:

• Administer, audit, and maintain the CMDB to ensure data quality, completeness, and compliance.
• Configure and support Discovery, Service Mapping, and CI lifecycle integrations within ServiceNow.
• Participate in platform enhancements, upgrades, and feature rollouts in collaboration with ITSM stakeholders.
• Provide platform support for ServiceNow modules, including Incident, Change, Problem, and Knowledge Management.
• Support cross-functional projects and automation initiatives using workflows, scripting, and business rules.
• Engage with vendors, consultants, and third-party SaaS providers to resolve issues and optimize service delivery.

What you'll bring: 

• Certifications: ITIL, ServiceNow Certified System Administrator, ServiceNow Certified Implementation Specialist – CMDB (Preferred)
• Experience with Performance Analytics, ITOM, and integration strategies.
• Minimum of five years of experience

This role will have an annual salary range of $120,00-130,000. 

Macmillan Publishers is the U.S. trade company that is part of the Holtzbrinck Publishing Group, a large family-owned group of media companies headquartered in Stuttgart, Germany. Holtzbrinck Publishing Group's publishing companies include prominent imprints around the world that publish a broad range of award-winning books for children and adults in all categories and formats.

U.S. publishers include Celadon Books, Farrar, Straus and Giroux, Flatiron Books, Henry Holt & Company, Macmillan Audio, Macmillan Children’s Publishing Group, The St. Martin's Publishing Group, and Tor Publishing Group. In the UK, Australia, India, and South Africa, companies in the Holtzbrinck Publishing Group publish under the Pan Macmillan name. The German publishing company, Holtzbrinck Deutsche Buchverlage, includes among its imprints S. Fischer, Kiepenheuer & Witsch, Rowohlt, and Droemer Knaur.

We are an Equal Opportunity Employer. We are actively seeking job applicants who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, neurodiversity, age, family status, economic background and status, geographical background and status, and perspective. We believe that the best companies reflect the incredible diversity in viewpoints, backgrounds, and identities of the world in their staffs, and are committed to inclusive hiring across departments and levels. The successful candidate for this position will be an employee of Macmillan Publishing Group, LLC.