This is a great opportunity to work in a self-storage real estate company that offers a dynamic environment where one can witness firsthand the tangible impact of their efforts on property management and customer satisfaction. Additionally, the company's continuous growth presents ample opportunities for professional development and advancement, making it an exciting and rewarding field to be a part of.
Company Profile:
Our client brings greater business efficiency and value to self-storage operators by automating the lien to auction process. Using an AI-enabled SaaS solution, they simplify the cumbersome task of managing delinquent tenant accounts from notification and advertisement through to auction. Since launching in 2020, our Boston-based client has emerged as a trusted partner in self-storage, bringing the benefits of automation to a rapidly growing commercial real estate sector.
Our client operates in the Self-Storage Real Estate prolific industry. The market counts more than 65,000 locations across the US. They provide an automation solution that provides value to self-storage operators in several meaningful and proven ways. Automating the payment collections to avoid the lien process risks, maximize revenues, payments, reduction of bad debt and overall consistent tenant collection reminder experience. They currently automate the liens for clients located across all states. Their company is growing fast and is building up its talented leadership team to maximize quality growth and leadership in the marketplace.
Overall purpose and responsibilities of the role:
The Account Manager is responsible for managing and nurturing customer relationships, ensuring successful onboarding and product adoption, driving customer retention through proactive support, identifying upsell opportunities, acting as the customer's advocate within the company, collaborating with sales, support, and product teams, monitoring key metrics such as customer satisfaction and product usage, ensuring accurate billing and contract renewals, providing ongoing training and educational resources, and continuously striving to improve the overall customer experience to ensure long-term success and revenue growth.
DUTIES AND RESPONSIBILITIES
Job Type: Permanent
Employment Type: Independent Contractor
Schedule: Monday to Friday EST Time 8:00 am - 5:30 pm
Location: Work From Home
Industry: SaaS
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