Project Implementation Manager - #34439

As a Project Implementation Manager, you’ll play a pivotal role in shaping a smooth and successful customer onboarding experience. You’ll collaborate closely with customers, internal teams, and cross-functional stakeholders to lead technical migrations, streamline implementation workflows, and ensure data integrity throughout the transition process. Your work will be essential to driving customer satisfaction and enabling long-term success for each implementation.

• Lead customer migrations from billing systems such as Chargebee, Stripe, and Maxio
• Act as a technical advisor during onboarding—mapping schemas, addressing edge cases, and collaborating with engineering when necessary
• Develop and maintain documentation, onboarding materials, and internal playbooks to standardize the migration process
• Ensure a high level of accuracy when handling financial data during system transitions
• Support customer success and account teams with technical guidance during deal implementations
• Manage multiple client implementations at once, balancing scope, budget, and timelines
• Quickly learn new systems and tools to support customer use cases
• Communicate clearly and confidently in client-facing calls and internal meetings

Must-have Skills / Qualifications:

• Bachelor’s degree required
• At least 5 years of experience in project implementation, customer onboarding, or a similar role in SaaS, Fintech, billing systems, or financial services
• Proven experience working with U.S. clients or U.S.-based companies
• Deep understanding of financial data workflows, including billing migrations from one system to another
• Experience handling large datasets, schema mapping, and data validation
• Strong proficiency with tools such as Excel, Google Suite, Slack, and email
• Excellent attention to detail, ownership, and accountability—especially with financial data
• Strong client-facing communication skills: able to join calls, explain technical concepts, and present updates
• Experience using AI or automation tools to streamline tasks
• Able to walk stakeholders through their work with confidence and clarity

Advantageous or Nice to haves:

These are not required but will give candidates a strong edge:

• Experience migrating customers across multiple billing platforms, not just one or two
• Familiarity with Stripe Keys, Chargebee, Maxio, or similar billing tools
• Exposure to APIs, webhooks, or data integration practices (no coding required, but should understand basic API flows)
• Experience creating or maintaining product documentation or onboarding guides using tools like Notion, Confluence, or similar
• Background in B2B SaaS, high-growth startups, AI tools, or banks/financial institutions
• Ability to manage projects using tools like Jira, Linear, Trello, or Notion (project management experience is a bonus)
• Basic knowledge of SQL or scripting (Python, etc.) is helpful but not required
• Understanding of accounting principles or revenue recognition is a plus