Director, Community Investment – U.S. Segment

The Opportunity

This role involves managing a dynamic portfolio of nonprofit partnerships, monitoring social and environmental trends, benchmarking against industry leaders, and overseeing transparent budget and grantmaking processes. The successful candidate will serve as a public ambassador for the company’s impact initiatives, engage colleagues, collaborate cross-functionally to amplify stories and enhance brand reputation, and represent the organization in external forums. Strong strategic thinking, stakeholder management, and communication skills are essential, with experience in financial services and familiarity with ESG reporting considered strong assets. This is an opportunity to join a purpose-driven global organization, contribute to its Impact Agenda, and thrive in a flexible, inclusive, and innovation-focused culture.

Key Responsibilities

Strategic Leadership & Program Development

• Architect and lead a bold, data-informed U.S. community investment strategy that delivers measurable outcomes and aligns with business goals.
• Manage a dynamic portfolio of nonprofit partnerships, ensuring strategic alignment, mutual value creation, and long-term impact.
• Monitor social, economic, and environmental trends to evolve strategy and maintain relevance.
• Benchmark against industry leaders to ensure innovation and excellence in community investment.
• Oversee budget planning, grantmaking, and reporting processes to ensure transparency and accountability.

Stakeholder Engagement & Thought Leadership

• Serve as a visible ambassador for Manulife | John Hancock’s community investment efforts through public speaking, media engagement, and industry forums.
• Partner cross-functionally with Communications, Marketing, and HR teams to amplify impact stories and elevate brand reputation.
• Represent the company in external associations, coalitions, and working groups, bringing back insights and best practices.

Qualifications & Leadership Attributes

• Graduate degree in Public Policy, Social Impact, Business, or a related field —OR equivalent combination of education and experience.
• Progressive leadership experience in community investment, CSR, social impact strategy, or related fields such as sustainability, strategic communications, and marketing.
• Proven success in leading cross-functional teams and managing complex stakeholder relationships.
• Strong strategic thinking, analytical acumen, and program management skills.
• Demonstrated ability to integrate social impact with business and sustainability strategies.
• Exceptional communication and executive presence, with the ability to influence at all levels.
• Experience in financial services, insurance, or asset management is a strong asset.
• Familiarity with impact measurement frameworks and ESG reporting standards is an asset.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-WAM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Boston, MassachusettsHybrid

Salary range is expected to be between

$120,750.00 USD - $217,350.00 USD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency

Company: John Hancock Life Insurance Company (U.S.A.)