Head of Product, Sales & Distribution Compliance

The opportunity

The Distribution Compliance Team is responsible for ensuring the quality and sustainability of the business as the salesforce continues to expand. New and evolving regulations such as the Financial Products and Services Consumer Protection Act (FCPA), Manulife initiative on Conduct Risk Framework and Project Minotaur, will put significant emphasis on the organization’s ability to deliver fair and positive customer outcomes. The Distribution Compliance role is critical in providing guidance and support to the business to meet new regulatory changes and Manulife initiatives.

The job holder will be responsible for Distribution Compliance with following key responsibilities:

• Subject Matter Expert (SME) for Product, Sales Conduct, distribution compliance and fair treatment of customers across the full policy lifecycle.
• Management and oversight of regulatory/compliance obligations; Ensuring controls and processes are in place to detect and mitigate any risk of non-compliance.
• Develop and implement the compliance monitoring and testing program for on-going assessment of control effectiveness of PSD risk.
• Preparation, review and submission of internal and regulatory reporting within the timeline.

Individual Accountabilities:

• Act as primary reviewer of all life insurance products.
• Work with L1 to identify, monitor and report PSD risk that may arise to the Chief Compliance Officer (CCO).
• Develop and conduct risk assessment models, tools and controls testing to identify risks and propose the control measure for mitigation approach.
• Carry out annual compliance quality assurance testing in accordance with the Distribution Compliance Controls Testing Guide, provision of law, internal rules and regulation and applicable professional ethical standards applicable to Manulife and MCBL sales force.
• Oversight the implementation of controls (QA, sample testing, mystery shopping, etc.) by 1LOD, review the testing results and advise on the mitigation actions.
• Ensure that the complaints, allegations, indicators (from various sources) relating to agent sale misconduct are properly and timely assessed to provide fair feedback to customer and for appropriate disciplinary action imposed on the violation agents.
• Ensure that the sales misconduct & distribution fraud investigation are conducted, including progression of activities or steps moving from evidence gathering tasks, data/information analysis, to theory development and validation, to forming reasonable ground to believe, to interview directly the related parties and finally to enforce ethic code timely.
• Review the sales & marketing documents to ensure regulatory compliance.
• Review appropriateness of sale compensation structure, etc. ensure that no Salespeople are incentivized based on compensation and incentive programs that favor certain products or features over the interests of clients.
• Conduct TPDD on the sale partners as company requirements
• Main coordinator for the Internal Audit Examination, Divisional Quality Assurance Testing and Divisional Compliance Testing.
• Other tasks and projects as assigned by the Chief Compliance Officer.

How will you create impact?

Role will report to Chief Compliance Officer.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Minimum 7 years relevant experience in insurance, financial services industry or regulatory bodies in Compliance.
• Knowledge of financial services industry, related legislations, regulators, industry best practices and professional standards, especially in Product, Sale & Distribution Compliance.
• Knowledge and experience in insurance product.
• Good interpersonal skills to work with various stakeholders and as a team.
• Able to work under pressure with good Compliance judgement skill.
• Professional qualification in law or accounting, insurance, fraud examination is an asset.
• Customer centric attitude and a sense of execution urgency.
• Able to work independently and proactively, as well as be a team player. Support on local and regional projects.
• Familiarity with system reports and presentations utilizing excel and PowerPoint skills.
• Establish and maintain relationships with industry association and members.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.