Job details

Senior Staff / Staff Software Engineer

Company Overview:

MavenAGI is on a mission to reimagine enterprise customer experience, starting with support. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies.

We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost.

Team:

Maven has assembled a world-class team of Engineers from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe.

Position Overview:

As a Senior Staff / Staff Software Engineer at Maven AGI, your role is pivotal in the development and maintenance of our software systems. This position operates within a fast-paced and collaborative environment, tackling complex technical challenges, and contributing innovative solutions to enhance our products.

What You’ll Do:

Software Development: Lead the design, coding, testing, and deployment of high-quality software applications.
Architectural Design: Collaborate across teams to architect software systems for optimal performance, scalability, and reliability.
Security and Privacy: Implement and maintain security and privacy measures, such as data encryption, access controls, and compliance with relevant regulations, throughout the software development lifecycle.
Coding and Scripting: Create clean, efficient, and maintainable code in languages such as Java, Typescript, and more.
Problem Solving: Identify and resolve intricate technical issues to ensure software solutions align with business goals.
Testing and Quality Assurance: Implement unit tests, integration tests, and automated testing to maintain software quality.
Documentation: Produce and update comprehensive documentation for code, software architecture, and development processes.
Code Review: Actively participate in code reviews to ensure code quality and knowledge sharing within the team.

Who You Are:

Education: Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
Experience: Proven experience as a Software Engineer with 7+ years of software development experience.
Technical Skills:

Proficiency in one or more programming languages (e.g., Java, TypescriptSt, Python, JavaScript).
Familiarity with software development methodologies (e.g., Agile, Scrum).
Knowledge of database systems, cloud technologies, and web development frameworks.
Experience with version control systems (e.g., Git).

Problem-Solving: Strong analytical and problem-solving skills with a passion for addressing complex technical challenges.
Communication: Excellent written and verbal communication skills, facilitating effective collaboration with cross-functional teams.
Adaptability: Willingness to learn and adapt to new technologies and programming languages as necessary.

What We Offer:

High Impact in cutting-edge field: Be at the vanguard of AI innovation.
Compensation Package: Competitive salary, comprehensive benefits, and meaningful equity stakes.
Inclusive Culture: A diverse and welcoming work environment where everyone’s voice is heard.

What unites us is our Values and the passion we share to live by them:

Do right for our customers
We are data-driven
Be entrepreneurial
Strive to be better, together

MavenAGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.

Join us in changing the face of enterprise customer support.

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What You Should Know About Senior Staff / Staff Software Engineer, MavenAGI

At MavenAGI, we're revolutionizing the way enterprise customer support works, and we're looking for a talented Senior Staff / Staff Software Engineer to join our innovative team. In this role, you'll be at the forefront of crafting solutions that provide delightful experiences for customers while optimizing costs for businesses. As part of our world-class team, comprised of engineers from giants like Google and Amazon, your creativity will help us conquer technical challenges that impact our products and our users directly. You'll be involved in software development that includes leading design, coding, and testing processes to create high-quality applications. Collaboration is key here as you'll work with cross-functional teams to architect systems that boast performance, scalability, and reliability. Your expertise in programming languages like Java and Typescript will be invaluable as you contribute to maintaining security throughout the software development lifecycle. You'll also tackle complex problems, ensuring our solutions align with our business goals, and participate in code reviews to foster knowledge sharing. Join us as we push the boundaries of AI and make a tangible impact in the field of customer support.

Frequently Asked Questions (FAQs) for Senior Staff / Staff Software Engineer Role at MavenAGI

What does a Senior Staff / Staff Software Engineer do at MavenAGI?

As a Senior Staff / Staff Software Engineer at MavenAGI, you will lead the design, coding, testing, and deployment of high-quality software applications. You'll collaborate with various teams to architect systems for optimal performance and implement security measures throughout the development lifecycle, ensuring compliance and protection of user data.